|BEST VACATIONS EVER|
|WOULD NOT GIVE A REFUND. |
|22nd of Jun, 2012 by Badger |
|WAS TOLD IF I BOOKED AIR FARES WITH THEM WELL IN ADVANCE WOULD GET UP TO 70% OFF THE AIR FARES (CORPORATE RATES) and that we would have to do only one presentation. When asked about these he said "sorry I was misled" I asked for a refund because of the lies I had been told but was told NO THEY DON'T DO REFUNDS.|
As far as I am concerned this is nothing but a scam and the USA fraud squad should close them down.
HAVE JUST BOUGHT VACATION 26TH JUNE 2012, DON'T NORMALLY TAKE CHANCES BUT WHAT THE HEY!!!
ANYHOW DECIDED TO CANCEL NEXT DAY AS AIR FARES TOO PRICEY TO GO TO U.S.A. FOR ME. PHONED PERSON THAT GAVE ME NUMBER (GENE PERSSUN) GIRL ANSWERED SAID NOT THERE.TOLD HER WANTED TO CANCEL POLICY... THEN SHE SAID OH HE IS SPEAKING TO YOUR DAUGHTER ON THE OTHER LINE??? FIRSTLY DIDNT GIVE HER MY NAME AND THEN DIDNT KNOW IF HAD A DAUGHTER?? TOLD HER THAT AND SHE JUST KEPT REPEATING HE IS TALKING TO YOUR DAUGHTER... ANYWAY ASKED HER FOR NUMBER TO CANCEL POLICY. GAVE ME A DUD NUMBER!!! DECIDED TO PHONE RESERVATION LINE ON THEIR SITE. GOT THROUGH TO SOMEBODY CALLED FABIOLA SHE PUT ME THROUGH ANOTHER DEPT. SPOKE TO SOMEBODY CALLED EBELLA? ISABELLA? SHES TOLD ME POLICY IS CANCELLED AND MONEY SHOULD BE REFUNDED BETWEEN 7 AND 30 DAYS.i HAVE ALREADY NOTIFIED MY BANK CARD MASTERCARD AND TOLD THEM WHAT TO EXPECT AND TO LOOK INTO IT IF THEY DO NOT REFUND ETC. INITIALLY ON THEIR TERMS OF AGREEMENT I THOUGHT I SAW A CLAUSE STATING YOU HAD 10 DAYS TO CANCEL... NOW HAVE HAD ANOTHER LOOK AND IT SAYS 30 DAYS... WHAT THEY DONT TELL YOU WHEN BUYING HOLIDAY IS THAT YOU MUST HAVE SO MUCH MONEY AND BE WORKING TO BE ABLE TO BUY IF YOU WISH, OTHERWISE YOU END UP PAYING FOR HOLIDAY IN FULL!!!
I AM NOT PAYING ANYTHING OFF MY BANK CARD IF THEY DONT HONOUR THE REFUND AND HOPEFULLY HAVE COVERED MY BACK BY MAKING SURE SANTANDER HAVE MADE A NOTE OF THIS ON MY FILE. THERE WERE LOTS OF HIDDEN CLAUSES WHERE YOU END UP PAYING FOR THINGS YOU WONT KNOW IN ADVANCE ALSO YOU CAN ONLY TAKE ONE HOLIDAY IN 6 MONTHS YOU YOU END UP PAYING AIRFARES TO GO ALL THE WAY BACK NEAR THERE AGAIN, , , HOPE THIS HELPS ANYBODY CHEERS
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