Consumer reviews and reports on scam companies, bad products and services Best Buy Verified rebate qualifying store eligibility with 1-888- BEST BUY representative before making purchase. Rebate d
11th of Jan, 2011 by User456059
On 4/23/2010 I purchased a Callaway-uPro Golf GPS for $299.99 from There was a $100 mail in rebate offered from Callaway for qualifying store purchases.I did a click to call from the website and spoke to Brittney on 4/23/2010 at 10:13AM from Estara Inc who verified Best Buy Online as a qualified vendor of the Callaway-uPro Golf GPS over a recorded conversation.Her last words to me were To purchase the item you will have a chance to actually fill in the paper to actually to actually send in for the mail in rebate.

3 months later I got a could not honor rebate post card from the rebate clearing house that said Best Buy was not a qualifying vendor.I wrote an email to the rebate clearing house and called 1-888-BEST-BUY where I was told a ticket would be created and I would be contacted over email.No response from either.I took my paperwork and recording into the Best Buy location that the GPS was shipped to and the representative told me I had to deal with 1-888-BEST-BUY.I had the store call the 888 number and the representative from the 888 number told me there was no record of the call on 4/23/2010 (even though I have date, time and recorded conversation with Brittney) and I was well past the 30 day return policy so there was nothing they could do.

I thought I was protecting myself by purchasing from a Big Box website and shipping site to store but apparently online purchases do not qualify for local store customer service.

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