Consumer reviews and reports on scam companies, bad products and services
Bora Bora
Bora Bora spa Their treatment of me was insulting. Montreal, Quebec Canada
22nd of Nov, 2010 by User914414
The Bora Bora Spa is a disgrace. A family member bought me a gift package for 4 different treatments. When I first try to make an appointment, they immediately refused to honour it, because they changed owners at the begin of the year. I specified that it was recently bought and that still refuse to make an appointment downtown. They keep insisting that I go to the west islands. I do not own a car and it would take me two hours to get there at least. They offer to do all my treatments on the same day, while the card indicates that I need to make 4 visits. They told me it was fine, but I still preferred to make 4 separate visits downtown. I finally managed to make an appointment where and when I wanted. However, when I got there no one knew what I was talking about and the receptionist had to call in someone. That person told me that if I went through with my facial I would still have to go to West Island for the rest of the package. I wanted to get a refund, but I would not be able to do that if I had even one treat. So, I went home. I was not able to reach the third party that sold my cousin and he really wanted me to go through with the package. So, after several call I drop it for about a month. It was near the expiration date of the card so I make an appointment for all 4 treatments on the only day I could at West Island then a few days later I got a message from them. They had cancelled my appointment, because the where operating downtown. So, I rescheduled for downtown and they where only willing give one treatment. I complained that they were will to give everything on the card on the same at West Island, but downtown they are suddenly very strict about the rules. Because I did not want to show only to be turned away again, I call the day before, but they had schedule for the wrong hour. When I got there, they gave 2 out of the four and told me that I should complaint to the ad company to try and get a refund, while saying that they were not likely to give it to me anyway, now that I had used half of the card. They also tried to blame the previous owner's management. Interestingly enough, the current felt that it was okay call me a troublesome customer and that I needed proof that I was denied my appointments. Obviously, I do not record my telephone conversation.

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