Consumer reviews and reports on scam companies, bad products and services
bridal Boulevard
Bridal Boulevard Ltd Bridal Boulevard is on-line based and designed to appear like a legitimate american company from which to order dresses at a redu
2nd of Jan, 2011 by User338851
This bridal shop store is cleverly designed to look like a US-based reduced cost bridal/bridesmaid/mother-of-the bride dresses. The first dress I ordered was nothing like the pictured item I chose and the fabric was flawed. And, I was completely surprised when it was delivered by DHL and realized it was from China!


Of course, I immediately called the number advertised online to tell them about the dress flaws and the item I received not being the one depicted on their website. They said I would have to return it (international shipping of course at my cost) and they would determine after looking at the dress if I was correct about the flaws. The spokespeople were not easy to understand. But, since I had already paid money and wanted a dress for my daughter's wedding, I went through the return process. I sent the dress back and also ordered a different dress in a different fabric. I sent my custom measurements and described to them what "tea-length" was ( I even sent my exact measurement for a tea length dress!)


I had to keep emailing them to keep track of when they received the dress and progress on the new one I had ordered in its place. I received the new dress a few days ago. The bust is so tight I cannot raise my arms and the dress is so long I step all over it once it is on. I am so disappointed. I emailed them right away and they told me I should have ordered a customized dress with my measurements!!!!!!!!!!! I did that both times!!!!!!!!!!!!!!!! I do not know if this dress can even be altered to wear since the bust is too small and we all know it is easier to make something smaller from larger than the other way around. At any rate, a seamstress alteration fee would have to be paid to make the dress wearable (if it can be done.)


The online site (when I originally logged on and looked at the dresses) gave an address in New Jersey (which does not appear anywhere on there now.) There was no way a person would have known you were getting something from China. In my opinion, that is clearly misrepresentation of their business and they owe me what I paid for the dress initially.


Comments
4160 days ago by Unhappy Mom
Dear Bridal Boulevard,

I have had several correspondences with you and I am very disappointed with your service. I ordered 4 dresses from you. I was promised that they would be delivered before my daughter's wedding on July 30th. I paid for expedited service. I eventually received two very unacceptable dresses after the wedding. The dresses were much smaller than I ordered. They were child sized. I asked to correspond with a supervisor, this never happened. You ignored my requests.

I still have not received two of the dresses, that I ordered in early June. It is now mid-September. Shame on you!! You took my money and did not fulfill your promise, nor did you deliver all of my merchandise. You certainly took advantage of my trust and I will never order from your company again. I will also warn everyone I know who would order from the internet about your dishonesty. I will also post this in your comment section on your website. You have let me down and I would like my money refunded. That is the least you can do. An apology would be welcomed.

If you would like, I will forward every one of my emails back to you and you can read all the promises made to me. This wedding day was very important to me.

Sincerely,
Julie
4126 days ago by Calwal
I purchased a dress from Bridal Blvd for my son's wedding in 2 weeks - thought it would be lovely and half the price as in the shops! After sending my custom measurements it took 4 weeks to receive. I excitedly opened it and it is the most HIDEOUS repulsive dress I''ve ever seen. It's approx 4 inches too big everywhere - it's nothing like the picture and the sewing looks like it's been done by a 2 yr old!!! the beading was cheap and tacky ! After contacting them and emailing them pics they have come back with "sorry, we cannot do anything about it!" I am totally disgusted in not only their products and false advertsing but, also their customer service ( not easy dealing with a chinese speaking person)
ALSO, my daughter in law to be and her Mother ordered dresses from them and they are unwearable !!! The wedding dress is not even Ivory it's a yellow colour - both their dresses are not like the pics either!
BEWARE !!! DO NOT BUY FROM BRIDAL BLVD ! TOTAL WASTE OF MONEY !!!
Carolyn
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