| bridal Boulevard |
| Bridal Boulevard Wei Wu, Shanghai Trading Company Bridesmaid Dress Nothing Like Photo, Refused to Give Full Refund or Respond Shanghai, Other |
| 26th of May, 2011 by User290016 |
Photos show first dress (on the left) compared to the correct dress, as well as my dress in the middle of the other two dresses. You'll notice that mine is off color and not one of them is identical.
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Purchased my dress on March 16th for a wedding on April 30. The dress they sent didn't match the two other bridesmaid dresses so they told me to ship the dress back and as soon as they received it they would begin making the new dress. I had to pay $47.73 to return the dress because, although they list themselves as having a New Jersey address, it does NOT exist and they are located in CHINA. They stated they would refund my shipping costs as soon as they received it. Once they received the dress they started making the new one. I had to communicate with them for nearly 2 weeks for them to understand the urgency of the dress.
The new dress arrived 1 day before the wedding and it was the exact same dress as before. The stitching was completely wrong, the color was off and it didn't have straps on it like I ordered. My assumption is that when you're ordering dresses that are bigger than a size 12 they try to replicate it and fail miserably. They asked me for photos of my dress alongside the other two dresses for proof. I did so and they stated that they would refund me the second return shipping along with the first return shipping AND the price of the dress.
A month goes by and I don't have a refund and I'm already out $150.89. I ask where my refund is and they only give me a $59.99 refund. The cost of the dress and shipping was $89.98 alone, so they still owe me $90.90. I've tried calling them and they hang up on me. I've tried sending letters and they go unanswered. I've tried online chat and they ignore me. I've tried emailing and they don't respond.
They have a history of ripping people off, according the the BBB of NJ. Unless you want to give free money away I DO NOT suggest using this company. I plan to go through all channels to get the remainder of my refund back. Below is a complete tally of their "communications" on my account. Needless to say, they simply marked it "refunded"and haven't returned the shipping or the full price of the dress as of yet.
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March 16, 2011
Pending
Would like to add bra-sized straps to the
dress. Wedding date is April 30th, so will need to have the dress by
April 8th in the event that alterations need to be made.
March 18, 2011
Processing
Thank you very much for your order! Your order
is sheduled to be completed and shipped around 5th of April. Please let
me know if there is any problem with the schedule, so we can expedite.
March 18, 2011
We are working on it...
April 6, 2011
Shipped
April 6, 2011
Shipped
DHL: 3633788200
April 8, 2011
Shipped
2629876 Even the bottom of my dress
is different. It wasn't hemmed. Instead of using the same fabric they
used a different fabric and actually double layered it.
1. 1 1/2-2" too big on the bust on each side
2. Wrong fabric.
3. Bottom isn't even the same.
?tracking number
April 13, 2011
Order Updated
?tracking#CV015675640US4?25?.
April 17, 2011
We are working on it...
?
April 19, 2011
We are working on it...
Returned dress received. Will complete the exchange/alteration as soon as possible.
April 21, 2011
Order Updated
23
April 22, 2011
We are working on it...
April 23, 2011
Order Updated
??
April 23, 2011
Order Updated
26?
April 25, 2011
We are working on it...
April 25, 2011
Order Updated
overnight ???
April 26, 2011
Need to refund
I assume I will get a shipping credit for
sending the first dress back, correct? The cost for the return shipping
is listed on the package.
April 26, 2011
Order Updated
???5?
April 27, 2011
Shipped
April 27, 2011
Shipped
DHL: 3633793284
April 30, 2011
Being Returned For Refund
??? ?
May 5, 2011
Being Returned For Refund
??
May 19, 2011
Refunded
Returned dress received. Refunded. Please allow a few days to see the refund on your card.
May 24, 2011
Need to refund
????$150.89??
May 25, 2011
Refunded
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