Consumer reviews and reports on scam companies, bad products and services
Budget Truck Rental
Budget Truck Rental Nightmare Experience - Dishonest and Hard to Deal With Petoskey, Michigan
16th of Nov, 2010 by User658244
We reserved a Budget Truck for 11:00 am on a Saturday to be picked up in Grand Blanc, MI. When we arrived to pick it up, the dealer was totally surprised as he had no notice of the rental nor did he have any trucks. He did call around but could not find a truck available within 100 miles. Upon returning home, we called Budget's customer service and were informed that we were not reserving equipment but that we were reserving a price. Because there was no truck, we were to receive a 25% discount. I informed her that we were already supposed to receive a 20% discount because of AARP so she said we would get an additional 5% off. We did receive a call later in the afternoon letting us know the truck was there. We picked it up and were informed that the rental would start the next morning at 11:00 since we had had to wait so long. Upon attempting to return the truck in Petoskey, MI, we had trouble finding the address. It took us over 2 hours, a stop at the State Police Post, and 2 other places, as well as 2 calls to customer service to find the drop off location. We eventually located it in what appeared to be an abandoned lot with a couple of Allied Moving trucks on it. It took another call to customer service to know that we had finally located the place. To add insult to injury, we were charged for an additional day on each end. Seems that we were charged from the original time of the reservation, rather than the time we actually got the truck. We were also charged for dropping off the truck after closing time even though we had called to let them know we were lost trying to drop the truck off. I again called customer service and was told that they were "sorry for my inconvenience" but that we had to pay the charges. I originally wondered why there were 3 U-Haul places in Cheboygan, MI but you had to drive over 40 miles to find a Budget place. Now, I know why. There are no dealers willing to work with Budget at a closer location.

Post your Comment

Complaint Details

Get new code


Recently Updated Reports

1349 days ago by thestoryofdianegerrish
goldendoodle world - goldendoodle world lake ridge kennels Vulgar,...
I just came across this page a few minutes ago. I am Sandra Johnson and although this page was...
1573 days ago by freeinfofraud - Unable to withdraw funds
Bitky be Aware! Unable to withdraw money! Bitky idoes not allow you to withdraw your funds, do...
1577 days ago by ned l.
Bi Polar Bullies - Bi Polar Bullies Kennel Karen Wolfe BUYERS BEWERE OF THIS...
thank you for bringing this to my name is Karen Wolfe, i'm the owner of...
1578 days ago by ned l.
ServiceMagic ServiceMagic scams and cheats contractors...
Jason - I'm sorry to hear about your experiences with your leads recently. The leads that...

User Registration

Already a member? Log in now.
E-mail address
Get new code

User Registration

A confirmation email was sent to "".
To confirm your account, please click the link in the message.

If you don't see the email in your Inbox, please check your Spam box.

User Login

Not a member of Register now.
E-mail address
Forgot your password?
E-mail address
Loading, please wait...
Your password has been sent to the specified email address. Log in