Consumer reviews and reports on scam companies, bad products and services
CAPITAL ONE AUTO
Capital One Auto Key Bank Note Sold After Loan Paid Internet
27th of Jun, 2011 by User431377
I financed a vehicle in 2002 through Key Bank. In 2005 I paid the note off early with a $5700 final payment. Thinking everything was fine I proceeded on driving the vehicle and did not notice until 2010 that I did not recieve a lien release I totally forgot about it. I was ready to trade the vehicle in and needed the release. I contacted Key Bank and was told they could not help me. I told them the title showes they have a lien on it and I needed it released. They said they sold all notes to CapitalOne auto and I should contact them. I tried many times and had no luck, no one there seemed to be able to tell me anything. Several months went by and I began looking at vehicles, during this time a dealer ran my credit and said I had a charge off and they could not finance me. I ran my credit and sure enough there was a charge off for the exact amount I paid to Key Bank as a final payment on my vehicle, as a matter of fact the final payment shows up on my credit report under key bank with a notation afterward that the not was sold. I contacted CapitalOne and they demanded I pay. They stated they had been trying to reposses the vehicle for a long time but could not find me. Seemed odd as my current info is on my credit report. Anyway after speaking with over a dozen people I had one that wanted me to send the info on my final payment and a copy of my credit report so I did. After several weeks I head nothing and started calling them again, and again I was told the same send the paperwork, again, I did then again nothing. I called again and no one would or could tell me anything. A few months later I get a offer in the mail to settle this for 3/4 of the total. I called again and still nothing. I guess I will drive this thing forever and sell it to a junk yard when it quits. CapitalOne and Key Bank are of no help, and refuse to give me anything in writing of the sold note I paid off before it was sold.

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