Consumer reviews and reports on scam companies, bad products and services
Capital One Online
Capital One Online Banking fraud perpetrated on the customer/depositor Houston, Texas
20th of Jun, 2011 by User905619
To Whom It May Concern; I would like to lodge a complaint with Capital One On Line Banking about your service or lack of service.
My account was frozen a few weeks ago without informing me about it. They say it was 'fraud', but no fraud has been committed. When I phoned and asked about why it had been frozen I was told that the person who was in charge of my account was not there and I had to call back later. I called 3 additional times and still was unable to get any information about my account.
My mother, who lives out of the country has her social security check directly deposited there every month. Her check had just gone in when they froze the account....and there is now about $1500 in the account. This is money that she depends on to buy food and pay her bills. You 'customer service rep' said that the money would be refunded by check within 60 days!!!!!! This is not good enough because she needs the money now!
This situation is totally unacceptable. First I'm told that there is fraud...and then I'm given no information at all about what the fraud is all about. I think that the only 'fraud' has been perpetrated by Capital One On Line Banking again it's customers.
I've seen many complaints about Capital One online, and will add my complaint to complaintsboard,,, consumer action group, and the attorney general office.
I expect something to be done immediately. I will not choose to bank with you again...there are many other banks that would be more than happy to have my money.....but, I want the amount that is in the account refunded immediately

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