Consumer reviews and reports on scam companies, bad products and services
CarChex Dishonest, False Sense of Security Hunt Valley, Maryland
22nd of Nov, 2011 by User674957
I bought a used, 2003 Durango with 133k miles on it from my sister that was in good running condition. I immediatly purchased a CarChex Warranty the following day. About a month and a half later I had the truck in for a tune up and oil change. The Mechanic at the small shop I took it to noticed a noise coming from the engine he didn't like. I asked him to investigate it and he said that the Head needed to be machined that there was a problem with the valve seat position. I asked him to fix it and he said $1100.00. I called Carchex, they denied the claim, said it was too soon, must be a pre-existing condition that caused it. so fine, I paid outta pocket. About a month later, I get another noise coming from the engine, but the truck is running fine. So I pack the family up and get on the road to NY to visit my parents, about 100 miles away, the truck starts to overheat, I wuickly get off the highway and to a gas station so i can see whats going on. I had to have the truck towed, upper radiator hose busted. This time I send the truck to a Dodge dealership, figured it would be safer and since I have a warranty, I could trust that the repairs would be covered. How WRONG I was... The Motor is blown, fried piston. CarChex denied the claim, I bitch and complain, they finally send an inspector out to look at the issue. He shows up, did a 5 min inspection and claims that once again, this was a pre-existing condition. Actually he blamed it on lack of vehicle maintentance. He said that there was "sludge" in the motor and that was what caused the failure. I have service records for the past 3 years for theis vehicle which include regular oil changes and fluids being flushed among other things. I feel like I have been mislead and ripped off by this company, all they ever have to say to deny a claim is that it was caused by a pre-existing condition, and who can prove it otherwise. They had no problem accepting my down payment and monthly payments, but I cant even get them to cover the tow bill. I spoke with a supervisor on the phone and he had the nerve to tell me that whenever you buy a used vehicle even with a warranty, you are responsible for the repairs to that vehicle. I told him that was why I purchased a vehicle warranty. Apparently I was wrong. I filed a complaint with the BBB, and consumer affairs. My father cancelled his contract with carchex because of this, I will make sure that everyone knows what a crappy, unprofessional bunch of liars this company is.

Post your Comment

Complaint Details


Get new code


 

Recently Updated Reports

1
416 days ago by thestoryofdianegerrish
goldendoodle world - goldendoodle world lake ridge kennels Vulgar,...
I just came across this page a few minutes ago. I am Sandra Johnson and although this page was...
2
641 days ago by freeinfofraud
Bitky.io - Unable to withdraw funds
Bitky be Aware! Unable to withdraw money! Bitky idoes not allow you to withdraw your funds, do...
4
645 days ago by ned l.
Bi Polar Bullies - Bi Polar Bullies Kennel Karen Wolfe BUYERS BEWERE OF THIS...
thank you for bringing this to my attention...my name is Karen Wolfe, i'm the owner of...
7
646 days ago by ned l.
ServiceMagic ServiceMagic scams and cheats contractors...
Jason - I'm sorry to hear about your experiences with your leads recently. The leads that...
     

User Registration

Already a ScamExposure.com member? Log in now.
Username
E-mail address
Password
 
Get new code

User Registration

A confirmation email was sent to "".
To confirm your account, please click the link in the message.

If you don't see the email in your Inbox, please check your Spam box.

User Login

Not a member of ScamExposure.com? Register now.
E-mail address
Password
Forgot your password?
E-mail address
Back
Loading, please wait...
Your password has been sent to the specified email address. Log in