| Celebrity Productions |
| Celebrity Productions, Mexico VIP Holidays Celebrity Productions, LLC and Mexico VIP Holidays are a nightmare that I cant wake up from Internet, Othe |
| 9th of Mar, 2011 by User476349 |
| I purchased vacation vouchers from a company called Celebrity Productions. This e-mail came through to our very large well know company. I called them and they sold me on 2 vouchers that I was promised could be used at the same time as long as I had them sent to two different addresses and two adults were titled on the vouchers. Which I did. I wanted to save this vacation to go with all three of my grown kids 24, 22 and 20. When I bought the vouchers for $600 through Celebrity I was told in order to register them I would have to send them an additional $220 which I did. They sent me the vouchers in the mail and passed me along to Mexico VIP Holidays and this is where the real nightmare begins. After I got the vouchers I then had to send $218.80 as a registration fee for the vouchers to be used by Mexico VIP Holidays. And about a week or so later they needed an additional $1955 so we could complete the vacation. I was already concerned because the vacation is now costing me $766 a person. A vacation that I could have booked through Apple, Expedia etc for the same price and guaranteed to stay at a resort that I have researched and choosen myself. But I continued as this would be my last step in booking a family vacation that my whole family was really looking forward to. I must add that the initial phone call made in January I asked if it would be a problem if we wanted to travel as soon as Mid to later March and I was assured by both Celebrity and Mexico that this would not be a problem since I wanted to travel to Cancun. Their exact words "no problem at all". I made contact with Mexico VIP Holidays a number of times where I had to fax over credit card information and signatures, Passport photos and travel information. I then had to followup with these people several times as they were to then send me some sort of confirmation so I could take the next steps. They never check their e-mails and managers are not accessible to speak with. I was then told that the two vouchers that I purchased could not be used together. After long and frustrating conversations with Celebrity I was finally given the go ahead to use them together. I then told Mexico VIP Holidays that I would like to travel around March 20 21 somewhere around there. In order to check availabilty I decided to say like March 20 - 24th (having purchased another night at my expense). I was told OK. They would get back to me with the flight and hotel information. A week and a half later and mutlitple phone calls I got the information. The flights were fine but the Hotel was not. I looked it up on the internet and it is a 2 1/2 star hotel with very very bad reviews and I told them that I was not satisfied with that hotel that we wanted to stay somewhere else. Oh yes another promise and written in the rules of participation is that the resort had to be 3 stars or better. And Dos Playas is not. Please check it out yourselves and tell me if that is where you would choose to take a family vacation. We were told when buying the vouchers that it would be a Marriott Hilton etc ( all big name resorts). I told them that they would have to find me a different hotel and their response was we cant thats all we have and its already been booked. I told them that I wanted my money back and they said they couldnt do that. I do not want to spend over $700 a person to stay at some flea bag hotel with my family. I have never been treated so poorly. I feel like I am being scamed by both these companies. Like I said for the money I have put forward I could have booked through another company with only one phone call and better accommodations. CELEBRITY PRODUCTIONS AND MEXICO VIP HOLIDAYS are scam outfits. They have not heard the end of me. If I dont get put up in a nicer hotel or get my money back there will be legal action taken. |
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I agree with you. They are a total scam. I was able to get my $70.00 back from my bank, via Pay Pal because they took the monies unauthorized.
Here is my complaint so you can follow suit if you have not done so already.
Celebrity Productions
PO Box 1935
Woodbridge, VA 22195
Phone: 1-888-873-8854
Dear Sir:
I sent in an activation fee for $98.00 for the "Fabulous 7 Night Carribbean Cruise Awaits You" postcard, and then received an email via Paypal Incorporated that you took $70.00 on July 21st for the "You Flyaway Getaway Vacation" postcard, which I registered but did not pay. These postcards, 5 x 7 were given to my husband and I after hearing a vacation discount presentation down in Sacramento.
I called three times to get a hold of someone to talk to before I registered and finally got a hold of someone at extension 107 (after previously speaking with someone at the "Travel Center".
When I received the reservation documents in the mail about a week ago, it indicated that I needed to send Celebrity Productions $25.00 for each adult ($50.00) as a processing fee in the form of money order. It also included detailed restrictions for the Flyaway Getaway Vacation.
For the "Fabulous 7 Night vacation, it indicated that I needed to send more money.
Nowhere on either postcard does it indicate that any additional monies was required for a reservation/processing fee to continue the process on reserving dates for airfare or the vacation.
Both post cards state that persons would be responsible to pay (for both the vacation and the Round Trip Airfare) for two in the continental US" for taxes, service charges, fuel surcharges, security fees. These costs are understood, but not the "hidden fees" that are required.
Effective immediately I am requesting a full refund back for the $70.00 activation fee for the which was unauthorized charge via Paypal Incorporated and the $98.00.activation fee for the "Flyaway Vacation".
I have called on three more occasions with no call backs on your end. I will file a complaint with the Better Business Bureau and the California Attorney General's office since I have not heard back from Celebrity Productions via four voice mail messages that I have left. I have also filed a dispute with Schools Financial Credit Union.
Please refund a total of $168.00 and send the check to 3180 Bentley Drive, Rescue, CA 95672. Your cooperation is fully appreciated.
Sincerely,
Laura C. Puglia
Enclosures
Cc: Pay Pal Incorporated, Transaction ID: 99W46513S6339500A
Attorney General’s Office
Schools Financial Credit Union
BBB of Metro Washington DC & Eastern Pennyslvania (Washington, DC) |
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| I paid Celebrity Productions $168 for "processing". They sent me to another company who wanted more money and then to a third company who wanted more money. Bottom line the cost of this "free" cruise would cost more than if I had booked the cruise via the cruise ship line. |
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| I too has been ripped off by Celebrity Production and Mexico VIP . I would like to participate in a class action lawsuit against these fake companies. They are just ripping folks off. Perhaps we can get CNN or some other news station that does investigating reporting to help with this effort. They need to be shut down. |
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| I too have been ripped off by celebrity productions and Mexico VIP. These companies operate under numerous names according to BBB. I have paid around 600.00 to these idiots. I would be interested in class action lawsuit. They tell me today to request my money back from Mexico VIP and they will send another voucher for Grand Incentives. They are a ripoff company too with different names. I just want my money refunded. |
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