Cellean

Cellean Fraud, Internet

15th of Sep, 2011 by User850944

I made a trial order with this company on Aug 8th. Their website says "ships within 24 hours". I my credit card was charged the trial fee. They give you 15 days to evalutate. I emailed them on the 24th of August to let them know that I had not received my order yet. They emailed me back with a tracking number for Canada Post which did not work to track. I received my trial order finally on August 27th. When I got my credit card statement I was charged the monthly order fee on August 26th. I contacted the customer service line and they told me that I should of called them sooner and they could of extended the trial. I indicated that I sent the email but it obviously doesn't count because the lady I spoke to would not extend the trial of which I was almost at the 15 days and did not notice any results anyways. I would not recommend doing business with this company as they are not very truthful about the trial period.

Track this Report 2 Comments | Post a Comment

Comments

4427 days ago by Engage:BDR

We ship to thousands of happy customers in 6 countries. Unfortunately, less than 1% of our packages are lost in transit, due to customer or representative error when ordering, customs issues, packages delivered but not accepted or issues with our delivery services. We’re sorry you didn’t receive your package, please call customer service and we would be happy to locate your package, extend your trial and reverse your charges.

4427 days ago by Engage:BDR