| CenturyLink |
| centurylink bait and switch,lied about price,overcharged we also had a contract still overcharged Internet |
| 6th of Mar, 2011 by User890520 |
WE WILL START A CLASS ACTION LAW SUIT AGAINST CENTURYLINK AND A TOTAL MEDIA BLITZ WWW ETC. IF OUR ISSUE IS NOT RESOLVED ASAP, WE WHERE LIED TO WE HAVE A BASIC PHONE LINE @ 14.00 PER MONTH WE HAVE RECEIVED MANY OFFERS VIA PHONE AND BY U.S MAIL OFFERING HIGH SPEED INTERNET SERVICE AT 14.95 PER MONTH WHEN WE WENT INTO YOUR HENDERSON, NV STORE ON SUNSET BL WE WHERE ADVISED BY YOUR SALES REP TINA THAT THE TOTAL SERVICE WILL BE 34.95 PER MONTH PLUS TAX THIS IS INCLUDING OUR BASIC PHONE LINE WITH 5 MBS SPEED THE NEXT DAY WE NOTICED PROBLEMS TRYING TO DOWNLOAD I CALLED CUSTOMER SUPORT AND WAS ADVISED THAT WE ONLY HAD 763 KBS NOT ANY MBS AS AGREED UPON BY YOUR SALES REP,WE RETURNED TO YOUR STORE THE NEXT DAY AND THIS SAME SALES REP WAS VERY RUDE TO US AND WE FOUND OUT THAT THE PRICE SHE QUITED TO US WAS A LIE WE SHOWED HER THE ORIGINAL CONTRACT THAT WAS AGREED UPON AND SHE GRABBED IT OUT OF MY HANDS AND WAS GOING TO RIP IT UP STAITING THAT IT WAS AN ERROR THEN SHE TRIED TO REWRITE OVER IT,ALSO,WHILE WE HERE WAITING IN THIS STORE THERE WAS MANY COMPLAINTS ABOUT THE SAME ISSUES AS OURS THIS SALES REP TINA WAS BEING VERY RUDE TO OTHER CUSTOMERS AS WELL AND MORE LESS SAID TOUGH S**T,THIS IS WHEN THE STORE MGR .LYDIA JOHNSON OVERHEARD THIS EMPLOYEE ACTING LIKE THIS AND TOOK OVER SHE SAID THAT SHE IS THE MGR. AND HAS THE AUTHORITY TO CORRECT AND OVERIDE ANY AND ALL THAT HAS ACCURED AS THE MGR. WAS TALKING TO US TINA WAS MAKING SNOTY COMMENTS, THE MGR. SAID THAT SHE HAS HAD MANY PROBLEMS WITH THIS SALES REP AND WILL BE TAKING CARE OF IT AND WAS SORRY FOR THE PROBLEMS WE HAD WITH HER LYDIA THE MGR. OFFERED US THE 5 MPS HIGH SPEED INTERNET WITH UNLIMITED LONG DISTANCE SERVICE AND CALLER ID AT A TOTAL OF 48.00 PER MONTH ( TOTAL ) FOR THE INCONVENIENCE. WE LATER RECEIVED THE BILL 142.29 FOR WHAT? WE NEVER GOT A RETURN CALL FROM YOUR STORE ABOUT THIS WE PAID IT AS WE WHERE LATER ADVISED IT WOULD BE PRORATED AND CREDITED,THIS IS A TOTAL LIE THE SECOND BILL HAS JUST ARRIVED 77.71 IT LOOKS LIKE THIS IS OUR MONTHLY BILL ??? NO CREDIT OR CORECTION EVER MADE AS AGREED UPON.....WE WENT BACK DOWN TO THIS STORE THE EMPLOYEE WAS RUDE WE NEVER GOT ANY HELP THEY JUST SAID CALL CUSTOMER SERVICE ... THIS IS A TOTAL FRAUD SCAM SCAM SCAM THIS NEEDS TO BE CORRECTED ASAP BY 11 AM ON MONDAY MARCH 7TH IF THIS IS NOT FIXED WE WILL TAKE ANY AND ALL ACTIONS AVAILABLE TO US ,LEGAL, TOTAL MEDIA BLITZ,WWW.UTUBE,AND ETC ONCE I START I WILL NOT STOP YOU WASTED MANY HOURS OF MY TIME !!!!!!!!! SO TIME IS OF THE ESSENCE HERE MONDAY 11: AM THIS MUST BE CORRECTED
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