|CenturyLink CenturyLink TV/Internet/Voice Bundle Fraud Carol Stream, Illinois |
|8th of Jun, 2011 by User338541 |
|Ordered A 3 service bundle (internet/TV/voice) package from Centurylink advertised for $85.95 per month....got the 1st bill from their Direct TV partner for over $154.66 for the 1st month!!!!!! just for TV!!!. and another $70.60 for the phone for a total of $225.26!!!!!- a bit more than the $85.95 quoted and promised!!. Tried to straighten it out with CenturyLInk,who promotes and sells the deal, and after hours of circular nonsense with know nothing customer (dis)service idiots on the phone-they hand me off to Direct TV-who now knows even less than they did about anything. NO resolution and just more confusion.Run as far away from CenturyLink as you can!!!-This company should be shut down. It seems there is no way to resolve any of this anf ITS JUST PURE AND SIMPLE COMMERCIAL FRAUD. I am determined to get justice and will no roll over!. THESE PEOPLE NEED TO BE PUNISHED!!|
|I had comcast, until I spoke with a century link rep, who told me I could get the exact same services from them for $68.99 a month. That's a third of what I was paying, so I thought it was too good to be true, and I asked "how can I know for sure that you won't raise The price or that this includes all the services?" |
The rep replied "well this call is being recorded, and if you ever have a problem with your billing, you can ask to have this call played back to verify the price of your services."
After getting my bill for $280.00 (yes FOUR times as much) I called the billing department to find out what happened, and was rudely told that I'm basically screwed. They said that they only keep recorded phone calls for 30 days, so it's IMPOSSIBLE for anyone to check back and hear what you were told at sign-up. This is illegal. The rep gets money for every account they set up, and purposely lied to me for financial gain, which is better known as fraud. After speaking to two supervisors, they said there's no way I can get WHAT WAS PROMISED to me originally, and that I need to drop almost all my features to get the price Down to $80. When I said that the rep lied on purpose, they tried to cover their ass and say "I don't know how or why she gave you the wrong info, but we'll look into it" then I asked if their reps had knowledge of the prices they charge for their service, and she said they did, so I replied "if she knew the prices, why would she tell me $70?" I didn't get an answer. I'll tell you why, the reps get money for getting me to sign up and know that I have no way to prove what she told me, basically defrauding me so they can get the commission for signing me up. This just isn't immoral, it's ILLEGAL!!! I'm either going to get what was promised to me, or I'm filing a civil suit against them, and turning the case over to the police so they can investigate the fraud they are comitting. AVOID CENTURY LINK!! they did nothing but basically tell me I'm a liar and there's nothing they can do to fix this problem. Great way to do business, lure people in with lies, then screw them over, hey if they don't pay we can always shut off their Internet and phones so they won't even be able to complain to anyone.
Worst company I've EVER dealt with. The customer service is worse than Walmart on the day after Christmas.
Ps. I'd LOVE for someone from century link to respond to me and explain to me how this "mix up" happened, and explain to me if they teach their reps to break the law intentionally, or if this is just an isolated incident.
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