Citizens' Choice

Citizens' Choice operating under National Grid Energy Co. confusing, rude Syracuse, New York

27th of May, 2011 by User836166

A company named Citizens' Choice called me to put in place reductions in my bill involving the electricity part of the bill. They said it was because I paid my bill on time (can't remember exactly). Jolinda explained te deal to me, I think. C. Choice supplies the electricity to National Grid and would therefore cut the delivery bill up to $12. I explaiined I already have a supplier (Just Energy) and did not want to leave them. She said I could have up to 3 suppliers. I asked if that wouldn't cut the profit that Just Energy expected to make and she said that that amount would be divided between the two companies. The explanations were getting "iffy" but I said I'd try it. She switched me over to Hector to get more info. He read to me that Citizens' Choice would be my only supplier and I told him NO, that Just Energy was getting 1/2 the profits. He sounded confused and switched me back to Jolinda. I emphasized to her that I would only try the deal if J.E. got 1/2. She tried to tell me that was okay. I told her that was NOT what Hector said and the line went dead. I guess I paid too close attention.

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Comments

4706 days ago by Sparkle7

I received a call yesterday from someone "representing" National Grid who asked if I'd received a discount I was entitled to due to my timely payments. They wanted me to check my bill on the spot and was kind of rude. I said I was busy and would check with National Grid when I had time. I was skeptical and forgot all about it until someone called today, Memorial Day, with the same spiel. I hung up. I can't imagine National Grid paying someone double or triple time to tell me about a discount they're giving me. Makes no sense.