Consumer reviews and reports on scam companies, bad products and services
City Grid Media Sareth Tricado, Heather Herbert, Heather Brand Terrible customer service, misleading product, Internet
8th of Nov, 2011 by User641901
This company called me after I updated my on-line listing. I was told about an on-line program with SEO that I could try for a month without being billed. I agreed to try it and stated I only agreed to be charged if I did not cancel. I spoke to the rep Sareth Tricado for about 20 minutes learning about my options and making sure I would not be charged if I cancelled in time. I specifically asked for the date I had to cancel by and wrote it down. I was charged over $300 anyway even though I cancelled only 2 weeks into the program. After about 50 exchanges with their office, they simply refuse to do anything about it. They are trying to make me prove I was told this instead of them proving that I did agree. The claim has been escalated and no one will budge. The rep who I signed up with is conveniently on maternity leave and they will not contact her. They refuse to do the right thing. Disgusting company.

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