Consumer reviews and reports on scam companies, bad products and services
cleverbridge/Individual software I was lead to believe I was purchasing software, instead a was directed to a faulty download. Internet
9th of Dec, 2011 by User432169
cleverbridge/individual softwareA few days ago I decided to order a professor teaches coarse from a software company called cleverbridge/ individual software. I seemed like a decent average price of 19.99, so I entered my credit card # and when I got through I was directed to a down load link. I didn’t like this because I had expected a disc to be sent in the mail. After the download was complete Internet explorer prompted me that files of this type were not normally downloaded, So I continued, I had already paid for it. It didn’t work!!! I was pretty mad, so I emailed the company back and told them that it wasn’t working and I wanted a disc or a refund. They emailed me back and said they would contact the proper people and submit a refund request. Well a few days pass and I contact the software company myself, and by the way I have bought professor teaches software before from like beast buy, and I was very impressed by the courses and interactive hands on type walkthroughs. Very good, I would highly recommend all professor teaches software courses, BUT not from cleverbridge/individual software, and here’s why.when I called the refund specialist at this company and explained my problem with my transaction to him, he said I would have to purchase another course from them for 29.99 and then and only then would they refund me my money for the faulty download.Now I’m no genius but what kindof guy pays 20 dollars for a download that don’t work , and then turns around and gives the same people who just refused to refund his money for the worthless download link? I will get the software that I intended to get, but I’ll get it from somewhere with a dependable reputation. Like best Buy, or somewhere else ,like maybe Computer Geeks. Somewhere with dependable customer service.
James;desoto Mo.
>
Comments
3409 days ago by Cleverbridge CS Team
Dear James,

Thank you for your message. We apologize for any inconvenience this may have caused you. cleverbridge is the payment processor for Individual Software as well as a variety of other software manufacturers and digital media companies. Each one of these companies has their own refund policy that we must adhere to. Please contact us further if this issue has not been rectified. We have provided our contact information below:

http://www.cleverbridge.com/?scope=contact&progress=customersupport

Even further, we have provided the contact information for the software manufacturer Individual Software as well:

Phone: (925) 734-6767
or
http://support.individualsoftware.com

[email protected]

Please let us know if we can further assist you.

Sincerely,
cleverbridge Customer Support

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