Consumer reviews and reports on scam companies, bad products and services
5th of Mar, 2011 by User901362
Jan Mc Carter who will meet you in the initial consultation will profess that she is the Area Director of Club Z Tutoring when in fact she is the Owner and Franchise owner and her company in Chicago is Charrick Corporation which can be found under Secretary of State Illinois Business Portal... She will convince you in the initial consultation that all her tutors are professors, PHD and Masters Degree holders and Professionals in the subject matter. Which is NOT TRUE... She will provide you with a one page agreement and collect a one month advance payment based on the number of hours of service and does not tell you about the cancellation or termination should you not be satisfied with ther service. So if you are charged $40 hourly rate and you decide to go for 1 hour a week for 5 days a week that can add up to a lot of money for one month. With my son I hired the Club Z Tutoring services with her promising me that she would find a tutor who would be able to assist my son with his homework and check his homework each day for one hour and stay in touch with his teachers to make sure that my son was progressing. Within the first week, she sent a tutor that was a paralegal who met my son and DID not know what were the requirements and made my son write essays for the one hour from reading his text books. Since I was out of town, neither did the tutor follow up with the school or check my son's homework each day nor did he contact my son's father on the progress of how my son was doing. We trusted Jan McCarter to follow up and give our son an assessment on what was lacking and provide a progress report. Nothing was provided. My son's homework was still incomplete and since I had not gone in detail with my son's father and we are divorced he did not know that the tutor had to assist my son with his homework each day. HE WAS CHECKING IT AND MAKING SURE IT WAS DONE... So I wasted one week worth of pay based on the rate of $40 hourly and did not get any service. When I contacted Jan Mc Carter to advise her of what was going on, since the tutor she provided was not what she had promised and that the tutor was not following up. She made excuses stating that she tried to contact us. We provided her with our phone records to show her that we had not received any phone calls from her or the tutor regarding our son's progress and his homework. We wanted to terminate the services. She gave some bogus excuse that her corporate office would not allow anything of such. When I contacted Club Z Corporate in Tampa, Florida, they stated that she was a franchise owner and made her own rules and the Agreement that was provided by her was a SAMPLE Agreement that they gave to all NEW franchise owners. They had no involvement in fees and payments. Jan Mc Carter who had collected one month advance payment which she cashed in one day, and due to her lies we did not trust her and wanted to terminate the services. We told her that we can have our attorney contact her or her attorney and when we asked her for her attorney's phone number - she stopped replying to our emails and phone calls. She collected $1080 in advance payment and for one week service we stated that we did not want to go through the process of experimenting with a new tutor but would like the refund of the balance of the remaining weeks. She STOPPED RETURNING OUR PHONE CALLS AND ANSWERING OUR EMAILS. We filed a civil case and even the Sheriff tried to serve a supeaona but she would not even answer him when infact the phone number provided was that on her business card and that shown on her website. She has kept the money and not provided a service and refuses to answer... She does not provide an EIN number or Tax Form for education services provided for tax purposes. So you cannot track her down... Her service is run from her apartment and is not at a professional location. She is a fraud and her scam is to collect and should you be dissatisfied rest assured you will lose your money and you will not hear back from her. All the ratings and reviews are not actual people as shown on the internet and do not trust them.

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