Consumer reviews and reports on scam companies, bad products and services
Comcast Time warner cable/Comcast/Xfinity Horriable and nasty customer service and mouthy rude cussy customer reps Lebanon , Pennsylvania
3rd of Jan, 2012 by User430055
Comcast and Time warner cable and Xfinity that is Comcast are ignorant people i live in Lebanon county in Lebanon pa and i have cable from Comcast i had these people for 5 years and 3 years prior to that and the customer service reps are ignorant people they have the gull to call me names and i am the one paying the bill. I was late when the bill was due but i always made it in to pay my bill. They sub contract companies to help their office to collect over due bills so they claim. My bill was 198.00 past due and i was waiting to get a pay to cash to bring it in to the office because of the New years holiday in 2012 set post mail and business back. I also never received notification in the mail about my over due bill nor did i receive my billing for the month of January in 2012 the over due bill they said was from December in 2011. i told them nice that i need to pay on pay day that i will need to break up the payments in to they said that was not acceptable that they need all the money right away or no service they suspended services because of my late bill they claimed that other " a**holes and dead beats ruined it for others" That rep was named carlos from the Lebanon Pa office i was telling him i wanted to speak to a customer service super and he told me i could not he also went on saying he can pick up a payment at my house and he also told me he was going to shut off my services for non payment because i was a month late. he said my bill was now 396 that my bill is a 198.00 a month and that if i am not responsiable to pay that i need to not have services he also called me a lazy b**ch that i need to pay my bills. The more he went on the more i went off on his actions i told him that he was rude he called me a b**ch and a retarded c*** he also called me a b**ch a couple of times. I was fuming at this point i exsplained to him that i am not all those things and i want to talk to his superviser and that i wanted one asap he hung up on me i had to call the 1-800-comcast hotline and gotten the Philadelphia office a man named Jose he wanted me to tell him every thing that happen to me and when i can pay for the bill i told him like i told Carlos and he called me a dead beat customers that all b**ches and a**holes that do not pay are dead beats and they need no services he went on telling me that, i am a b**ch because i would not let him talk he also called me a lazy customer saying there is no excuse for tardy bills others ruined it for you and you need to step it up a notch if you want to pull wool over my eyes he went on saying that the bill raised because of franchise fees . I told him that it is horriable service he then told me that i was arogant and a ignorant b**ch. The whole moral to this complaint is they are rude they are not professional they are not even curtious to women the mentally and physically disabled and the elderly as well. They are over charging people because people are failing to pay on time and when you miss a payment they want to call and complain and raise hell because they are rude people. I knew something that was weird when Carlos said he will make a trip to the house to collect my cable payment that is not like comcast to say that so i think either this man is a flake. He also told me i was not allowed to bring it to a collection or a drop off payment center that comcast will shut me off he also told me i could not down grade in services or bring back the converter box because i will be sued for the service charges Carlos the comcast rep is a flake he is a piss poor excuse of a rep for a company. Comcast is rude and the workers are not that great . The tech support is not educated to work on anything and the custome service reps are ignorant. I am complaining because comcast is not a great company and unprofessional as well. Horriable internet and horriable cable and horriable customer service...............

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