Consumer reviews and reports on scam companies, bad products and services
Continental Airlines
missed connections/no accomodations
9th of Aug, 2011 by loganward
I recently flew from Dulles to Milwaukee, via Newark. The flight to Newark was delayed for hours for no apparent reason. The desk clerk first blamed it on technical problems, then said it was thunderstorms, even though the weather in Newark was completely clear (according to Weather.com, a friend of a fellow passenger who lives in Newark and our own eyes once we finally landed). I missed the last flight to MKE. The line at the Continental service desk was long and slow, and the reps were grumpy and unhelpful (which is understandable, I guess). When I tried to get a hotel voucher, the rep blamed it on the FAA and said "It's the Feds, it's not our problem." So I paid $149 for 5 hours of sleep at a Newark Country Inn and Suites.

I flew from MKE to Cabo without incident. On the way back to Dulles from Houston, Continental my time to get through immigration and customs and recheck my bag was very tight. The plane sat on the tarmac for 30 minutes before pulling into the gate, cutting that time down even further. Once I'm through customs, I find that I'm several terminals away from my next gate. I'm a fit guy, and I ran the whole way and still missed it by 20 minutes (hoping it might be delayed). Impossible! This time, Continental blamed it on the City of Houston, which, they claimed, changed the terminals at the last minute. Huh? So I got stuck with paying the bill for another hotel and meal. And my trip shrunk by a couple of days.

Based on many discussions with lots of other frustrated Continental/United pax, I think it's the confusion over this merger. So beware!

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