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cricket wireless
Cricket Wireless mycricket.com Fraud, false advertising,illegal billing, Internet
27th of Apr, 2011 by User692441
In order to save a little money in this economy I decided to go with Cricket Wireless. This is a pre paid plan advertised for $35.00 unlimited calling. This was advertised at Best Buy and over the internet. I switched my service over on March 28, 2011 over the internet with Jess from the United States. I pre paid $67.00. $30.00 for the phone and $35.00 for 1 month of pre paid service with no other taxes or fees involved, as this was a true wireless account. I called 3 days later and spoke with Marie. She confirmed that my service was indeed $35.00 until May 1, 2011. At that time it was prepaid $35.00 for another month of service. 5 days later I pulled my bill off of their website and it showed $47.00 owed. When I click on details I got "There was a problem retrieving you bill. We are looking into it." I called and got a guy in India with bad English. He said to call a local store. Of course the local store didn't have a clue. I recalled 611, Cricket in India (Bill). He insisted I owe $47.00 the next month. I asked to talk with his supervisor. I got another guy on with bad English (Greg) who claimed the $35.00 service is $47.00 with no explaination. We went round robin for 30 minutes without him able to answer the question why the prepaid $35.00 turned into $47.00 the second month. I asked to talk with his manager and he put me back into the phone cue which hung up on me. I have since that time called numerous times and recieved answers as the billing systems is new and they cannot retrieve my information. I was told that it is $35.00 but the system has a glitch and they cannot correct the bill of $47.00 on . But I really only owe $35.00 which the website does not show and the automation systen demands $47.00. I have been told by them they are having system issues. Nobody can correct the system issues. Today I was told that I owe $800.00 and it was divided into 2 months for $40.00 a month. Yes, that's right $800.00. divided by 2 made it $40.00 for my prepaid bill for the second month of $47.00 that should be $35.00. I spoke with a female who said they had limited information as their systems had been switching over. She could not figure it out and put me on hold which dropped the call. I tried again to call back but since they had a high call volume Cricket hung up on me again, several more times. The cost of the service and hours of time I have spent in the last 30 days has made it the most expensitive phone service I have had. I have excellent credit and don't want this flakely service to screw it up. I cannot get a correct bill or an answer from anyone why the bill is already so messed up.
The serivce sucks too. Voice mails are a day late and many dropped calls.
Comments
4062 days ago by Camv
I contacted cricket about getting service for myself and my wife, when i first called them the customer service rep was very helpful and answered all of my answers. I asked if they gave refunds if the serivce didn't work out and they said yes they would refund both the phones and service as long as the phones had been used less then 30 mins and i cancelled the service within the first week. They also told me that they used the same towers sprint does to increase their cell phone range which I was happy about becuase we get strong sprint signals in the home. They charged me for every thing including my first month bill right up front. As soon as we got the phones we realized we were going to have problems we could not get and signals in the house or at my job. The phones didn't ring at all we just got messages that there was a missed call. The people we called could not hear us and after about 2 mins of yelling into the phone can you hear me, the call was dropped. That same night I called the customer service and I was told by a customer service rep they would refund me for my phones I just had to mail them back. But then she told me I should not have been charged for my monthly bill until after the first month was up but to get refunded I had to go into a cricket store with my proof of payment, when I told her to cancel my plan she then told me she couldn't do that did not refer me to anyone else just told me to go to my local store. So the next day I went into my local cricket store and was told something completely different. 1) they always charge you're first bill up front. 2) they are a "prepaid" cell phone company and do not give refunds under any circumstances. 3)there are 2 different 1800 numbers and only one is actually cricket the other one just sales their items and signs you up (but doesnt know their policies yet they answer customer service questions and never refers you to the real cricket customer service number) 4) anything sold online has to be taken care of online if there are any problems you cannot go into you're local store and handle it (unless its paying you're bill or cancelling you're phone plan) and finally 5) for me to even be considered for a refund i have to fill out request forms send them in and then wait 6-8 weeks just to be denied for a service I couldn't use and barely had for 24 hours. So I left the store went to the post office mailed the package with the phones certified mail that way they cannot lie about never recieving it and refusing me a refund on phones I barely put 10 mins on, then i contacted my bank and disputed the charges for the service which I am now in the process of fighting. Cricket is a company full of liars and thieves as long as I am concerned and if you were smart you would go somewhere else.

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