|CYMAX Stores Cymax USA, Horrible Customer Service Credit Card Fraud Sterling, Virginia
|10th of Jan, 2011 by User115833
|Ordered Weber Grill from Cymax. Wrong grill delivered. Called Customer service...they verified wrong item sent. Would resend & pickup at no charge. Four weeks and no resolution. Numerous calls to customer service promising e-mails, new tracking #'s, etc. All crap. To add insult to injury, credit card used for purchase was charged with $64,000 for fraudulent charges. Only company where that credit card was used.
Asked to speak with supervisor and was told there aren't any. Nice surprise Christmas gift for my husband. Wished I had Googled CYMAX complaints before ordering. Do not order anything from this company. They asked me to send them my credit statement showing all the fraudulent charges. Sure I will send them my credit card statement. Obviously dishonest employees or vendors.
|Bought a trundle bed from them and they sent the wrong frame. Contacted them a month ago to ask for replacement and it took 3 nasty emails and 2 phone calls to get a response. Their solution? They blamed it on FedEx for shipping damages, said they would file a claim with FedEx and send us a new bed frame. We have to repackage the current frame and tell FedEx how they "damaged" the original frame. This is absolutely fraudulent and we refused! I plan to let FedEx know how Cymax is using FedEx to resolve Cymax's complete incompetence. I will never order from this company again, and wish there were a better way to warn people away from it as well.
|Ordered a granite topp table. Waited at home all day for delivery. Never showed. Company apologized and said truck broke Dow. Waited second time. Again no show. Told truck broke down AGAIN. Waited third time Final, showed up hours late because delivery guy quit. Table broken. IMPOSSIBLE to contact by phone. I waited on hold for more than 1 hour several times and NEVER got through. Finally made contact after MANY emails. Required to send multiple bits of obscure info and photos of table top and box. Told that if table is assembled it will be considered used and therefore notnreturable, and that replacement will only be considered if ALL packing material including the bits of styrofoam are are returned. I have no hope of getting satisfaction. RUN AWAY FROM THIS STORE? DO NOT ORDER FROM HERE!
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