Consumer reviews and reports on scam companies, bad products and services
Dell Computers
Dell Computers Inspiron 1525 Laptop Sends USED?Refurbished parts under warranty repairs WHICH THEY KNOW WILL FAIL AGAIN! Round Rock, Texas
6th of Mar, 2011 by User295554
Inspiron 1525 Laptop
We had a custom built Dell laptop ordered (my wife did for Christmas 2008) and bought the extended warranty for three years and all. By January 2011 (yes that is two years and two months from the time it was ordered) we have replaced as many hard drives. Does Dell provide NEW HARD DRIVES? No they send you USED/refurbished <------nice word for used. After repeated complaints about the quality of the $49.00 Toshiba hard drive, I got the usual apology for the inconvenience...ad nauseum! They did offer to let me buy another year warranty for $159 (so they can send me another used hard drive that can be bought all over the internet for $49). This third hard drive is already failing (two weeks later). Shame on Dell for putting profits before customer service and quality. They will take your money, send you used parts, outsource the phone support to "Peggy" (you've seen the commercials) and they must take courses in advanced apologizing. It is little surprise Dell's stock is in free fall and they are considered to be cut-rate now and not a quality company. If you want used parts, GUARANTEED to fail, and some goofball attempting English apologizing to you, as if that will fix something, and don't mind being humiliated by your system if you use it to make your living like I do..then BUY A DELL! If you want quality, reliability and assured performance, when you see the name DELL RUN FOR YOUR LIFE! There are so many high quality hard drives out there today "Seagate Momentus XT (500GB)" for example: less than $100, yet Dell uses rebuilt GARBAGE to show their "valued customers" just what they're really worth. With finance charges, purchase price and warranty we tied up almost $1900 in a laptop that changes hard drives more often than you change tires and an a$$load of "I apologize for the inconveniences" When the consumer spends generously expecting quality and gets treated like crap, even though it is not punishable by any laws, it is criminal...and Dell laughs all the way to the bank. In India or somewhere. If it says Dell, cross off the "D" and Sharpie in an "H" because that is what you are into now. Oh, they have offered to send me another POS hard drive, but I choose to buy quality this time...I can't take the stress of reinstalling all of the programs and the intrinsic tweaks required to make everything work properly as often as Dell thinks I should, but they do apologize for the inconvenience (That should be printed on EVERY DELL BOX!)

Post your Comment

Complaint Details


Get new code


 

Recently Updated Reports

1
202 days ago by thestoryofdianegerrish
goldendoodle world - goldendoodle world lake ridge kennels Vulgar,...
I just came across this page a few minutes ago. I am Sandra Johnson and although this page was...
2
427 days ago by freeinfofraud
Bitky.io - Unable to withdraw funds
Bitky be Aware! Unable to withdraw money! Bitky idoes not allow you to withdraw your funds, do...
4
431 days ago by ned l.
Bi Polar Bullies - Bi Polar Bullies Kennel Karen Wolfe BUYERS BEWERE OF THIS...
thank you for bringing this to my attention...my name is Karen Wolfe, i'm the owner of...
7
432 days ago by ned l.
ServiceMagic ServiceMagic scams and cheats contractors...
Jason - I'm sorry to hear about your experiences with your leads recently. The leads that...
     

User Registration

Already a ScamExposure.com member? Log in now.
Username
E-mail address
Password
 
Get new code

User Registration

A confirmation email was sent to "".
To confirm your account, please click the link in the message.

If you don't see the email in your Inbox, please check your Spam box.

User Login

Not a member of ScamExposure.com? Register now.
E-mail address
Password
Forgot your password?
E-mail address
Back
Loading, please wait...
Your password has been sent to the specified email address. Log in