Consumer reviews and reports on scam companies, bad products and services
Denali State Bank
Denali State Bank Improper account charges Fairbanks, Alaska
27th of Jan, 2011 by
My nonprofit, of which I am Secretary/Treasurer, had a free checking and savings account with this bank. Without proper notification this bank changed the checking from a free checking account to a monthly fee account. This sudden change then also resulted in a large insufficient funds fee since I had deposited the exact amount in checking and when they charged the account a monthly fee the account was short by that amount.I contacted a manager and explained the situation and was told tough luck. I asked to speak to another manager and they said the same. I moved the account the same day to another local bank that was highly rated for customer service.When I closed this account the teller told me that others had the same problem with this surprise fee(s). Absolutely terrible customer service at this bank.


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