Now the I-Touch volume won't work at all. It is stuck on a very low volume and has no external speakers.

Digi-express said to send it back to them. They had it for 3 months would not return calls or answer questions. Now they want me to file a complaint with the postal service claiming it was their fault.

HORRIBLE customer service!!!! Do not use under any circumstances. They did not do what they promised, lied to me, and won't stand by their service.