Consumer reviews and reports on scam companies, bad products and services
Discover Credit Card Services Discover Bank Payment Protection Services Fraud Charlotte, North Carolina
30th of Mar, 2011 by User954939
Two months ago (January 2010) I noticed a $30 charge on my Discover credit card for "PAYMENT PROTECTION PPD". I called into Discover to investigate the charge, and they told me it was a recurring monthly fee that I was being charged because I was part of their Payment Protection Plan. I never signed up for this service. I told the representative on the phone that I never signed up for any such service, and demanded a refund. She told me that because I had been signed up for the service for so long, she would not issue me any refunds, but she would cancel my enrollment. I continued to demand a refund, and she told me Discover would have to conduct an "investigation" that could take 4-6 weeks. If Discover could prove that I did not sign up for this service then she would issue me a refund. I never heard anything back and called in 6 weeks later to inquire about the status of my investigation. I was told that no one ever started any investigation, and if I wanted to request one, I would have to wait ANOTHER 4-6 weeks for them to determine if I signed up for the program. I asked to speak to a manager, was denied and told the only thing I could do was continue to wait. Two weeks later I received an email from Discover saying they had refunded the fees they had been illegally charging me SINCE MAY 2009. There was no apology in the email, no statement showing there was ever any "investigation", and no mention of refunding any interest I was charged on these fees. This company is illegally signing people up for extra services without consent and charging them monthly. "Buyer" beware!

Post your Comment

Complaint Details

Get new code


Recently Updated Reports

1230 days ago by thestoryofdianegerrish
goldendoodle world - goldendoodle world lake ridge kennels Vulgar,...
I just came across this page a few minutes ago. I am Sandra Johnson and although this page was...
1455 days ago by freeinfofraud - Unable to withdraw funds
Bitky be Aware! Unable to withdraw money! Bitky idoes not allow you to withdraw your funds, do...
1459 days ago by ned l.
Bi Polar Bullies - Bi Polar Bullies Kennel Karen Wolfe BUYERS BEWERE OF THIS...
thank you for bringing this to my name is Karen Wolfe, i'm the owner of...
1460 days ago by ned l.
ServiceMagic ServiceMagic scams and cheats contractors...
Jason - I'm sorry to hear about your experiences with your leads recently. The leads that...

User Registration

Already a member? Log in now.
E-mail address
Get new code

User Registration

A confirmation email was sent to "".
To confirm your account, please click the link in the message.

If you don't see the email in your Inbox, please check your Spam box.

User Login

Not a member of Register now.
E-mail address
Forgot your password?
E-mail address
Loading, please wait...
Your password has been sent to the specified email address. Log in