DISH

DISH Advertised Offers Reneged With Impunity Englewood, Colorado

21st of Jan, 2011 by User950770

This is a letter we sent to the Board of Director, Dish: "We switched
from Direct TV to Dish effective March 2010 because of some highly
favorable promotional inducements: better programming (local channels
in HD, Channel Versus, etc.) and better equipment. Also included in the
inducements were a $50 rebate and five free movies. We attest to Dish's
quality programming and superior equipment, which leaves its
competitors in the dust. Nevertheless, we will happily return to Direct
TV because Direct TV has something that Dish lacks: integrity and
excellent customer service. (Termination is effective when our early
termination penalty is
reduced to $200 because Direct TV will pay
this penalty.) Our complaints include the following: $50 rebate
-- we mailed the requisite form on March 22, 2010. We were advised that
the rebate would take up to three months to receive. To date we have
not received our rebate and we recently contacted Dish. We were told by
your customer service representative (rep) that we would have to deal
directly with the firm that handles the rebates. Your Dish rep said
that although Dish represented in promotional advertisements that a $50
rebate would be issued, Dish was blameless nor responsible for the
advertised rebates nor would Dish intercede on our behalf. We were
instructed to call a number for follow up (908-755-9008). We called
that number and the recorded message said to provide an extension number
that was not provided by the rep. After some experimentation, we did
talk to a live human who provided an extension number. We have left
four recorded messages, yet no response has been forthcoming. Five
free movies -- we were promised five free movies as another inducement
by your rep at the time of our enrollment. To date, we have not
received our five free movies. We asked the same rep about our free
movies during the conversation above. The rep was astonished to hear
what was promised. The rep demanded to know the name of the rep that
made the promise. We did not record the person's name at the time of
our initial enrollment. Without a name, the rep said we had no recourse
because that rep had no authority to make such a promise; therefore Dish
was blameless and not responsible. Dish has reneged with
impunity; yet our recourse results in early termination fees. We are
also sending copies of our letter to Utah's government agencies
responsible for investigating fraud and poor business practices. We are
also posting this letter on complaint on line websites. We wonder how
many others were promised a rebate and five free movies, which were not
forthcoming. This letter is on their behalf too."

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