Doubleday Books |
Doubleday Books Fraud, fooling, farce, an insult to the literate New York, New York |
6th of Sep, 2011 by User670446 |
The book club is an institution in this country. My mother belonged to one for many years and enjoyed the books she got and gave and even when I was grown and gone I happily received shipments of children's books for my son-now 34. I have cherished them all and passed them down. So I had no fear when I signed up for Doubleday's "special". The books I ordered arrived fairly promptly. There was a complicated "free shipping" arangement which amounted to signing up with another company and being stuck paying their fees if you didn't cancel on time. I did manage that hurdle. Then the bank statement came saying I had incurred a charge of $46.39. No. Surely not. E-mails to my bank and customer service said I had ordered books labeled "choice of the month." No. Surely not. I had not received any envelope, e-mail, statement, nothing. But I was told they were shipped on the 5th or 6th of June. I wrote back stating they would be shipped "return to sender." I had not requested them. I didn't see an order blank,etc., etc., Silence. I was furious. But no books arrived. June passed. Then July. I was careful now to watch for paper and e-notices. "Decline"- that's what I checked every time. But I saw that the $46.39 was still on my paperless statement as an amount that I owed. Wrong! I wrote another e-mail." Dear Anne (if that's you're real name-or Kevin?) I didn't ask for these books. I have filed a claim with my bank against you. I haven't gotten any books but I Will send them back." Ignored. Then this week,on the very same day, a letter came from my bank saying the final decision was in my favour. This was fraud. It listed a case number,a contact number, even Jamie's extension number and office hours in Nebraska. I forwarded these once again to Anne? Kevin? with the expectation that finally the erroneous amount would be removed from my account. Two days later,I got a "gentle reminder." Grrr. I reminded them they owed me a response- and as it was Sept.-I doubted I would ever get the unwanted books. Aha-surely this would wake them up and bring them shame! And today;today i finally got their response. They've sent my account to a collection agency. I now owe them $102.49? Nice work if you can get it. Too bad I'm literate. And very,very angry. I am writing my State Attorney General. Doubleday has become Doublecross. |
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