Consumer reviews and reports on scam companies, bad products and services
DUMBO MOVERS Dumbo Moving & Storage (Brooklyn, NY) Your WORST NIGHTMARE WILL come TRUE!! Brooklyn, New York
23rd of Oct, 2011 by User998002
Do NOT Do Not Do NOTTTT use DUMBO!!! Your WORST NIGHTMARE WILL come TRUE!! If you love your furniture and your peace of mind--do not use Dumbo! Like another person here--I had used them before and even at that time they scammed me out of $250 more on top of what I paid them-stating that I had 5 extra boxes and the suitcases were heavy etc--when I had specifically told them everything I had! But they were ok--they did damagemy TV console--took the top shelf glass off-and then told me to stick it with Glue, however that didn't work-so that piece was completely damaged even during my first move! Unfortunately I had to use them again-as with a short notice I could not get another mover. This time I spoke to their rep Tyrone--and told him I was a repeat customer and all they had to do was "REVERSE" my order from 6 mnths ago-as I had the same items--infact one or 2 less items (the TV console was gone-courtesy DUMBO DAMAGE!) Tyrone saw my last order-said he will reverse the EXACT order and give me a $50 discount for being a repeat customer,,,great I thought...but this was the beginning of a nightmare! On the day of the move the guys come in-3 of them and look at the furniture and tell me they have only one mattress set on the order, no suitcases on the order, no L SHAPED desk on the order...WOW! How did that happen--what I had in my hand and what they came with--2 DIFFERENT ORDERS!! Here is where the SCAM starts! Yes-they will quote you much less than others-then very conveniently switch orders and get an order with half the stuff!
I was in shock-I even showed the guy the order from TYRONE on my ipad--he refused to believe anything and said he cannot take half the things--the things that I had a order from Tyrone-with DUMBO's confirmation!! I was in disbelief--here i was moving--and here these guys were stranding me! Again-I paid them almosy $200 more than what I was quoted and they threw away my box spring for a very expensive mattress set, damaged my very expensive bed, damaged my desk and lost parts to my Cherry wood desk! and then the guy had the nerve to say it was an IKEA desk! My desk is a top of the line Cherry wood very sturdy L SHAPED awesome desk from a top-notch store! Not only that-they broke several of my very expensive frames that I had bought from Germany! Several chinaware was broken,,,,the glass lids of my dishes were shattered!! These guys were slower than the tortise! They came in at 9 in the morning-and could move a 1 bedroom furniture in 5 hours! I had the elevator reserved in the other high-end building I was moving too and these guys made me miss the slot due to their extremely slow workers..I had to request the guys in the next slot to please let us move our furniture and use the elevator-which luckily they let us as they had just a few pieces to move. These guys did a HORRID job of re-assembling our furniture! The desk, the Bed--everything was loosely fitted and the bed almost collapsed the next day! They damaged the middle support of our great bed and caused us so much mental agony and stress along with the damages!! I spoke to their manager-VLADIMIR--who was not at all helpful-and supported his guys...these are amateur foreign students who do the move (the movers themselves told me that) and they want to make a quick buck! As a consumer--I don't want this to happen to anyone else and will be taking this a step further to the BBB if Idon't get compensated for rightfully the quote and confirmation I was sent and for them trowing away my items! Not only that--even after the move-their sales rep-TYRONE again-called and left a message (which I have saved ) stating that he will give me a great rate for the move (that was completed 2days ago!) This is how DISORGANIZED they are--they are a SCAM! AVOID THEM! They will quote you a cheap price--don't be FOOLED--you will LOOSE MUCH MUCH MORE!!!

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