Consumer reviews and reports on scam companies, bad products and services
Edgestar
Edgestar Edgestar Sells Defective Products, and Won't Support Them! austin, Texas
16th of Jan, 2011 by User916456
Bought an Edgestar 181ES thermoelectric wine cooler just over a year ago. Within 6 months the fans were loud enough to be disturbing. Within a year the unit died (nothing would happen when it was plugged in). As I'm an engineer, it was easy to determine that it was the controller board that broke (as that's really the only piece of electronics in the system). When I contacted EdgeStar they told me that they didn't have any in stock but to check back in a month or so. I reached back out to them a quarter of a year later and they said they STILL didn't have any parts in stock but... "to check back in February" (ie, a month or so).


I pointed out that they still are still selling this unit and have plenty in the channel, perhaps it would be appropriate to pilfer some new units to support their customers. They were uninterested and reiterated that since I was past the 90 day warranty period I was out of luck. How you stay in business selling appliances to keep perishables cold, and not be able to supply the most basic parts after keeping customers waiting a quarter of a year is beyond me. The company offered no apologies. Apparently they view these appliances as disposable, as no one is going to keep a large, broken appliance in their home for half a year hoping that some day parts will be available to fix it. The damn thing only has a handful of parts to stock!


Comments
4742 days ago by OSMO
I had the same exact run around with an Edgejunk portable A/C unit. Unit would not stop leaking. Only after I reported them to the BBB and disputed my credit card charge did they start saying they would make this one time exception to fix the situation. I wouldn't be surprised if there was a recall on this product.

Take a look at the glowing reviews on their site. especially on Edgestar products. I'm sure they are all from real customers. complete shill!!
4389 days ago by Fred Wolinski
I wish I saw this earlier. Edgestar air conditioner burnt out my circuits and they claim no responsibility. filing a case with my State.

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