Enterprise Rent-A-Car

Enterprise rent-a-car Enterprise Leasing Co. of Denver Underhanded method of doing business. I had authorized them to deduct no more than $215.47,but

4th of Jul, 2011 by User620348

I live in Oregon and needed to rent an automobile for my daughter in Fort Colllins. I called Enterprise but they didn't have any vehicles but would refer me to Kings Rental. How I ever got Enterprise, I'm not sure. I needed the car for a week and was told it would be $215.47. Jeremy sent me a Credit Card Authorization Form that said I authorize Enterprise to charge my card $215.47. My daughter had to fill out the paperwork in Fort Collins. She told them "no insurence". When I received my credit card statement $373. 22 was deducted. I was very upset and called. All I got was sorry for the miscommunication. Also the way the form my daughter filled out was very confusing. On one side it said very faintly declined. Right next to it it said Renter accepts Optional Collision Damage waiver. Now to me a waiver means that I am responsible. We were charged CDW $14.99/day and SLP $11.95/day. That is an additional $27.00 a day which I did not sign up for. Also, the wording on the form my daughter filled out is worded to confuse. That is not right. If I was in Fort Collins, I'd have his head on a platter. (Jeremy)

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Comments

4671 days ago by EnterpriseRentACar

Thank you for bringing this matter to our attention. We take customer service very seriously and we would like to have the opportunity to look into this further for you. Please send us a detailed email, including your contact information, the exact rental location information, rental agreement number and any further information to care[at]enterprise.com. We'd be happy to help assist you.

When emailing please list reference 110706-001091 in the subject line. Thank you and we look forward to hearing from you soon.

Genelle
Enterprise Rent A Car