|Evil Controllers Paid for their controller, sent me a damaged product, shipped it to them for repair, have yet to see it. Tempe, Arizona |
|10th of Mar, 2011 by User773270 |
|Never have I been ripped off in my entire life until Evil controllers came along. I had purchased a controller with adjustable auto- burst for Halo Reach on 2/1/11. I then received it on 2/5/11, I used it for three days and it was complete junk, the auto burst was laggy and only worked for four guns. I thought that there had to be something wrong with the controller as there was no way that this mod could be so dysfunctional. So I shipped it to them for repairs and they received it on 2/10/11. Two weeks later I had yet to receive my controller so I called them to find out what was going on. I then found out that they had yet to even look at the controller to repair it. A week later I got a call saying that there was nothing they could do to repair the controller as their mod just wasn't functional with Halo Reach EVEN THOUGH THEY ADVERTISE IT ON THEIR WEBSITE. So I asked them to instead get a replacement of an unmodded controller. They then went to explain that I couldn't do that as it had been over the seven day period of refunds/replacements EVEN THOUGH I DID RETURN IT WITHIN THE PERIOD SPECIFIED. They had just held on to my controller and my $160 dollars for a month. I then finally convinced them that I should be viable for a replacement and so they said they would ship the controller to me. This was on 2/26/11, it's now 3/11/11 and I gave them a call to see what was going on, I find out that again they haven't even shipped the controller and I'm asking for a refund and they said they would get back to me as they did one week ago without even an email or call. I've never had so much trouble with just trying to get the product that I paid for. Evil controllers "prides themselves" on not being "scammers" and having great "customer service" but I beg to differ. If you don't want to get ripped off I highly suggest that you find modded controllers elsewhere.|
I apologize deeply for the inconvenience that you faced. At this point I imagine your situation has been resolved. If it hasn't please contact me immediately with your order number, or name/email associated with your order. I would like to look into what occurred and make this encounter correct.
As you said we do pride ourselves in our customer service so I would love the opportunity to correct your perception of who we are.
My email is [email protected]
|Ya I had to sent my master mod in to get the player 1 led to get it repaired and I called and they said they shipped it back and gave me a tracking number and I go and check it and it say it got delivered in new York and I don't live there I live in Idaho and they don't answer there calls|
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