Consumer reviews and reports on scam companies, bad products and services
Fedex
FedEx Federal Express FedEx-worst in customer service, blows off customers. Abbusive and Bad Service Memphis, Tennessee
19th of Jan, 2011 by User177071
I shipped a pakage from Las Vegas to NJ. The package was a 90 pounds and can in a case with heavy duty wheels. The case is made super strong and is commonly used for shipping. When the package arraived, the wheels were missingm the case was crushed, and had a hole in the bottom. It was apparent that they threw the case from the back of the truck to the ground. The fall, caused the wheels to break off. Now I have a 90 pound package that no one move.


I contacted FEdex and filed a claim. They sent a fedex employee/investigator to pick up the packae so that they can do an internal investigation. I helped them load the package into their truck and they drive off.


Afew weeks later I called Fedex, they asked for pictures of the damage. However, I could not take pictures becase they had the pakage. Then they told me they lost the package.


Almosttwo months later, I get a phone call from a recovery center in Utah which says thefound a package wiht my nameon it but it is broken in several pieces. It was returned to me two after that held together with heavy metal strips. Mostof my items fell out through a large hole in the bottom og the case, and the entire package ir ruined. I am owed $1,300 to relace the package and to cover the cost to ship it tome. Here is a copy of some of our emails.

Linda, enough with the delays. Where is my package. I cannot express enough how important it is. I cannot easily get areplacement. You said you needed the trade show booth package for a few days for an expection and you have had the package for a month.

Where is it and when will it be returned?
On Fri, Nov 12, 2010 at 3:55 PM,

Can you send me pictures of the damage?

Thank you,

Linda Paternoster
Ground Claims Agent
Fedex Ground
Fax : 866-483-0834
Email :

MY Response: You have my package. How can i take pictures of the case your employee took from me last month. Help me. I need the package, or replace it. We are just wasting time.

Her response:

I understand that, we will have to wait till you receive it back.

Thank you,

I get it back 2 months later

The FedEx problem just got worse.
I understand that when your company picked up my trade show booth for inspection, that you were to retun to me within 10 days. As you know, FedEx lost the package and it was sent to a "recovery station" in Utah. A month later, it is now back in my possession. However, it has been further damaged and is now missing a corner on the bottom and a peice on the top. Because your company first broke off the wheels to the package, it appears that your employees have been draged it accross many fllors. Their are now scratches on all sides, 2 wheels missing, the frame has now been broken, the case is smashed, there is a large hole on the bottom of the case so things I put in it will fall out, there is a new hole on the top so it can't be used as a podium anymore and I have not even looked inside. Fedex has successfully rendered my trade show booth useless. You need to escalate this to the next level. I need to speak with a manager now.
I have never been insulted by a company before.

Fedex claims that they are waiting for a document from another fedex branch to pay only $100 on the claim. This is BS.

They have continues to not respond to any emails. They refuse to speak to me, and refuse to turn the matter to a manager. Enough is enough. FedEx (Federal Express is a lousy compnay with lousy service.) DO NOT USE FED EX

Comments
3876 days ago by Wkirkpa
Well, you're lucky. At least they played with you for awhile. I just got an item they destroyed and it went sort of like this...

Hello? Yes, I received an item damaged. CS agent: Ok, here's your tracking number, keep the packaging we'll call to arrange to inspect it... One week later, I send two e-mails asking if they have everything they needed. Got ythe anned response, no actual reply. Two weeks later, I get the denial letter.

Now whenever I shop the net, I note if a merchant ships only Fed Ex. I use the contact page to ask them if they can send UPS, as I simply won't accept FedEx shipments. Some say they'll make arrangements, some won't. I thank those that won't and ask them to e-mail me when, and if, they do since I'll only be a customer at that time. The good part is... A few have gone on to add UPS/USPS options to their shipping menus.

Join the movement. It won't set you right, but for me, I've made sure FedEx will pay, and pay, and pay. In the end, they will already pay (lose( thousands of times what they should have in doing the right thing.

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