Fedex

FedEx Federal Express is full of liars, idiots, and thieves - Memphis, Tennessee

6th of Sep, 2011 by User791714

Steer clear of FedEx. They lie, cheat, and steal. Spoke to a shrew, Carmen Echols, in the corporate headquarters today who told me in so many word they can do what they want. The h*ll you can. This is still America. FedEx, like so many "Too Big To Fail" idiots (insert United States Postal Service) think they are actually too big to fail. Just by the sheer fact that there are nearly 300 complaints about them in this one section alone, and to my knowledge not one of their nasty employees have bothered to show their face on here and at least try to do damage control, should tell anyone all they need to know about these rats. FedEx, ask the USPS what it feels like to FAIL when you're "Too Big To Fail." You are next and I'm going to do my part to make sure as many people as possible steer clear of you. If you were smart you'd look at it a different way: Your service is too bad to last. I'm glad people are getting the word out on you. Years of abusing their customers is what got the Post Office where they are and the same will be true for FedEx. On August 17, I sent a package via FedEx. I used my FedEx account number on the packing slip but wanted to pay by cash or debit at the counter. The idiot employee would not allow me to do so, telling me that I would receive a paper bill at the end of the month. I told her this was wrong and she insisted. I should have walked out and drove to UPS, where I usually go, but I was pressed for time. How stupid of me. I was still bothered by the "bill at the end of the month" nonsense, so the next day, on August 18, I called the 800 number and spoke to a "Supervisor" named Ray who sounded like he had just rolled out of bed. I explained the situation to Ray. Ray told me that the clerk was wrong. (Tell me something I don't know.) He told me that they would bill the card attached to my account ending in XXXX. I told Ray that I did not use that card anymore and did not want it charged. Ray asked me for another card number and I gave it to him. Ray told me I had nothing to worry about because I had not been charged for the shipment yet and would not be charged until the shipment was delivered. He told me the shipment would not be delivered for another four days (it turned out being five) and that the new card I gave him would be billed when, and only when, the package arrived at its destination. I told Ray that I was unhappy with their service (LOL @ me for thinking that these people really cared how any customer of theirs feel! Jokes on me!) and wanted to cancel my account. He told me that I could not until the package was delivered. Ray promised to cancel the account on the 22nd and call me to confirm. Of course that never happened. Well, the story gets ugly(ier) when on the 29th TWELVE days after I updated my billing information with FedEx SUPERVISOR Ray (and six days AFTER the package was delivered), the card that was NOT supposed to be charged was charged. So, now my bank calls. My account is now overdrawn thanks to FedEx and Ray. In addition, I learn that FedEx has thrown an extra $3.00 on my card for the shipment. So, instead of being charged 10.42, I'm charged 13.42 and a nice 34.00 overdraft fee just for doing business with ExLax. So, I call in and am directed to the shrew secretary in corporate. I asked the shrew upon calling for the Executive Customer Care. In her ignorant southern twang she demanded to know the reason for the call. I told her. She took my information and called me back. She told me that "yooooour'e not gettin' that 3.00 back it's for a fuel surcharge or sumthin'" Sumthin'? What the h*ll is sumthin'. I explained to the idiot that there are laws in this country governing credit/debit card transactions and that they cannot give me a receipt for one amount and then add more to it WITHOUT my express permission, which I never gave them. She then informs me that they don't change credit card billing information. Huh? So, a customer cannot change their billing information at FedEx? Where the h*ll did they find this idiot? So, let me get this straight...I try to pay you upfront in cash/debit and I can't do that. I call in and give you new billing information, but you don't take that either. And you think you can add extra fees on AFTER THE FACT without advising or getting the consent of the customer? Oh, yeah...I smell failure in the air. Big time. And it could not happen to a better group of lazy, STUPID, losers than those known as FedEx employees. So, of course I'm disputing this with my bank. I've also filed a BBB report just to add another mark against these losers. I've also filed an AG complaint in their state and mine. Do not ever open an account with these people. Do not give them any credit or debit card information. You'll be sorry. The reason they would not let me pay at the counter is so they can throw extra charges on me without my permission. It's a way of padding their pocket. I knew FedEx was bad, but I had no idea of how bad until now. Years ago I switched to . They treat my items like their own. FedEx can take their nasty attitudes, horrible service, and gutter billing practices and go straight to h*ll where they belong.

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