Consumer reviews and reports on scam companies, bad products and services
Florida A/C FLA A/C, A/C repair TAMPA, Florida Internet
10th of Nov, 2011 by User557141
On November 2, 2011 I called Florida A/C Service and Duct Cleaning for a thermostat in our home that wouldn't turn off at the set temperature. It just would run and continued to cool the house---into the 60's. A technician came out on November 3rd and was unable to "figure out" the problem, he had an "assistant" with him who also seemed to not know anything about fixing the thermostat. He called several people from his cell phone who tried to tell him what to look for, how to check it, etc.., he was not able to fix it. I was required to pay him $39.95 for the "travel time" fee. I asked him when they would send a technician that would be able to trouble shoot the problem and he told me they would contact me and set another date and time with me. Great--another work day--and taking time off!!! It was very frustrating that they sent a technician who had no idea how to trouble shoot what seemed like a simple "loose wire" problem to me?? On November 11, 2011 I called the company toll free number and explained the situation. Believe it or not--yep--the same serviceman was assigned to me--REALLY??? I was going to leave work again to meet a serviceman that had already been to my house and had no idea how to trouble shoot, yet alone fix the problem in the first place??? NOT! So, I explained to him that I wasn't sure that him coming out again would be useful since it certainly didn't help me the first time and had already cost me almost $40! I hope your sitting down for this one-----he told me that for $250 he was sure that he would need to replace the thermostat with a new one. ????What--I told him that was outrageous and asked to speak with a supervisor. A few minutes later--we got a call from the same service tech stating that he spoke with the service manager and "the best he could do for me was $200" OMG! I again asked that the manager called me directly-about 10 minutes later a woman called me back stating that she was the manager. I went on to explain the entire situation to her--for her to place me on hold and tell me that "$175 was the best she could do" I told her again--I just need a technician to actually look at the thermostat and see what the problem might be and maybe it could be fixed before I spent several hundred dollars replacing a 2 year old thermostat??? She told me that she had spoken with the owner and that was his final answer. I then asked to speak with the owner and she told me "he doesn't speak with customers" At that point I told her that we were going to find another A/C company to have them take a look and requested my $39.95 back. She told me NO and said that the $39.95 was for the "travel time for the technician" not to trouble shoot or fix the problem. At that point I realized that these "service technicians" are really 1-2 guys in a truck that respond all day to "service calls" do nothing and charge everyone the $39.95. My bet would be that these "service technicians" have no training, experience or credentials.

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