Fox Moving

Fox Moving & Storage Alex West, Writes Positive Reviews About Themselves On The Internet - Terrible Service Nashville, Knoxville, Tennessee

2nd of Aug, 2011 by User235181

I've written a file which I've been using for reviews and plan to use when I take Fox Moving & Storage to small claims court in a few weeks when I get back to Nashville. I'm going to copy/paste that file below. Before I get on to what happened with me I want to point out that Fox Moving & Storage has been writing positive reviews about themselves on the internet. If you go to most review sites you will see that Fox Moving & Storage has received between 3-5 positive 5 star reviews on either 10/29/2010 or 11/10/2010. These same reviews appear all over the internet but the dates of their posting are not consistent, the usernames used to post them are all incredibly consistent following a pattern of FirstnameLastname. The dates however are inconsistent - the same 3 reviews may have been posted on site A on 10/29/2010 but those exact same reviews can be posted on site B on 11/10/2010. The odds of that many individual people (None of whom have ever reviewed another company before) posting with this kind of consistency is absurd. Similarly, after reporting many of these reviews they are slowly but surely being taken down from review websites - I received an E-mail from insiderpages.com today tell me that the reviews I'd reported were taken down. Similarly, Superpages.com and several other websites have already taken the reviews down. The fact that Fox Moving & Storage needs to write rave reviews about themselves in order to get business is absolutely pathetic - almost unilaterally, the reviews which they have not written have been very negative. Find a different company on the BBB (Fox recently lost its accreditation and has a C- rating). Now on to what occurred with me: Before I begin with my review I'd like to point anyone who's considering Fox Moving and Storage to their entry on the Better Business Bureau website. Below is the link: http://www.bbb.org/nashville/business-reviews/movers/fox-moving-and-storage-in-nashville-tn-37034271 The company has a C- rating with the BBB. I've been dealing with them for about two months and more recently I've been dealing with the BBB. They only received a rating recently and it appears that due to their C- rating they have lost their BBB accreditation. Before you hire them I urge you to use any of the businesses listed on the top of this page which all have scores of A or higher: http://www.bbb.org/nashville/accredited-business-directory/moving-and-storage-company Anyway now on to the details of my personal issues with Fox Moving and Storage. I had them do a move for me in May of 2011. I asked specifically that they not take the 2 cable boxes, the black cable modem and the 2 Comcast cable remotes. Surprise surprise, they took them. Sadly, I was out of the state for the move but a friend of mine came by to get and return the cable boxes a few days later (Approx. 2 days). I was informed they were missing and promptly called Fox Moving & Storage. The first person I spoke with was very helpful, I told him I had yet to be billed and that I had been told I would receive a call for payment when the move was complete. I went on to tell him about my predicament with the cable boxes. He assured me that in the next two days (Thurs/Friday) he would talk to his movers and see how many hours they worked and would also ask them, while it was fresh in their minds, where they put the cable boxes and pull them from my storage units for me. Needless to say, I never received a return call. The second part of my encounter with Fox Moving & Storage involves me calling them no less than 5 times, leaving 2 voice mails and receiving at LEAST 3 verbal promises of a call back the following day. About 10 days ago I called and spoke with a man named Austin who promised me he put a physical note on the woman's, Lauren's, desk who I needed to speak to. The following day I called got a hold of Austin and asked why Lauren, who I later found out had been in the office for 5 hours, had not called me yet. Anyway, I finally spoke with Lauren who was only concerned about getting my billing address (apparently they can't even keep that information straight) and after I'd given it to her said she wouldn't help me till I paid my bill. I tried explaining my situation to her but she said "I won't do it until you pay, goodbye" and hung up on me. I called back and explained my situation to a different employee whose name I never received. He said he could run my credit card right now for the storage costs and then he'd have people go and get the cable boxes for me - a deal I was more than happy to make. I was put on hold for 5 minutes and eventually Ron Tarafa, one of the Co-COE/Presidents, picked up the phone. I explained my situation to him and he told me I could either pay them $180 to have them look through my 4 5X5X5 units or come from New York and do it myself. I told him I felt he should accept some accountability for the situation as it was a direct failing of his employees and his business (which, as is evident on the BBB website is not a recent trend). He told me "No, I will accept no accountability". I told him I'd think about it and get back to him. At this point I went on the BBB website and read the companies review. On the site it says that Fox Moving & Storage requests that anyone who is going to file a complaint with the BBB should first call Alex West, the other Co-CEO/President, and give him 48 hours to find a resolution. I did just that. I called Alex for the first time on on 7/21/2011. After explaining my experience detailed above I was told that what had happened to me was "unacceptable" and that he would call me back by 4PM the next day with a resolution. I called Alex back well after 4PM on 7/22/2011 (Friday). He said he "knew he promised me a call back" and was sorry. He went on to say that over the weekend someone was going to go through my units and find the boxes and they would hold them for me to pick up. He promised he would call me back on Monday when it was done with the details. I waited until Wednesday 7/27/2011 (I believe, it may not have been Wednesday but it was certainly after Monday, it may even have been later than Wednesday) and called Alex back. He told me he thought that his people had already resolved it and that he was in the Knoxville office today but he would be in Nashville tomorrow and would find out what was going on and call me tomorrow. I waited until after his call was promised and filed my complaint with the BBB. It has been several days now and I have yet to receive a call from Alex West. I plan to take the matter to small claims court when I return to Nashville in a few weeks. In Summary: No one at Fox Moving & Storage will call you back, EVER, the CEO/President Alex West promised me no fewer than 3 call-backs and even he failed to call me back even once. I urge you, save yourself the trouble, use a more reliable company.

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