Consumer reviews and reports on scam companies, bad products and services
Freelancer.com GetAFreelancer Withholding Funds, Inappropriate Investigation, Payment Withheld Internet, Internet
27th of Nov, 2011 by User624249
Freelancer.com supports the business relationships between freelancers and prospective employers. I used freelancer.com's services at the request of an employer for whom I was working under contract, to accept an additional contract. The employer provided payment, and Freelancer.com proceeded to enact a policy of withholding my funds for 14-15 days. The total funds disbursed to me from the employer were $380; Freelancer.com collected $38 in fees. Freelancer.com collected their fees without any problem, hitch or hangup; my balance receivable immediately reflected this $38 deduction. Because the final days of the initial waiting period fell on a weekend, the 17th-18th day (today or tomorrow) were the days when I expected the funds to be released to my paypal account. I checked the payment status last night and it was "ready" which their website indicates is the final stage before Monday's or Tuesday's transaction dates. This morning I checked back to find my account had been suspended. I was not notified that the suspension had taken place. After countless hours of reaching out to their customer service - they lack any phone contact capability - I was finally able to go the necessary channels and get a response to the query as to why my account was suspended and why I wasn't notified. A rep from freelancer.com proceeded to reply to my email with a series of questions regarding my account; he stated that my account had been flagged and suspended during a "recent" screening. This seemed off-putting seeing as how I had just checked the status of my payment transaction in the final 7-29 hours prior to the transaction taking place. Again I reiterate, I was not notified of the suspension, and had I not spent hours to understand the process of disputing such a suspension my funds would have been on hold indefinitely without my being notified. This seems like a blatantly obvious attempt at prolonging the length of time with which Freelancer.com can remain in possession of my funds long enough to gain a little more interest on them.

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