I contacted the staff once again 3 days later to inquire on the status of the order and was advised that the mgr had taken care of it and was told that my order would ship that night, at the latest the following morning; that was on the 13th of January. Once again I contacted them on the 20th which was now 2 days short of an entire month since my order was placed. I was told to leave my number and the manager would contact me back. I called 4 times and left my number each time and received no contact from anyone at the store. I finally reached the manager on the 21st of January and was told that the order still didn't go through and that he would once again process it manually. Later that day I received a new tracking number. I contacted the store today January 31, 2011 and provided the new tracking number and was once again told that the number was not valid and that no orders were placed under my name. I received my Mastercard bill on January 28th and was charged for this purchase on December 23rd, the day after the order was originally placed!!!

The company is a scam, It's impossible to reach anyone, the voice message box is always full, they're quick to take the money but refuse to provide the product. This is the worst customer service I have ever received!!