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GENERAL MOTORS
GENERAL MOTORS GM, CHEVY, CHEVROLET GM DOESN'T STAND BEHIND THEIR PRODUCTS - ESPECIALLY AVALANCHE REAR WINDOWS Internet
10th of Nov, 2010 by User121468
General Motors is failing the very consumers that bailed their a**es out!!!!!!
In short, I have a 2007 Chevy Avalanche LTZ with 44k miles on it. I have owned it since day one. I have had it for 50 months, so as you can tell by the mileage, it is not used a lot or abused.
My issue with GM, Chevy, Chevrolet, whatever you want to call them, is the rear removable window on my truck. The plastic frame around the glass of the removable window is cracked and separated a good inch. This is CLEARLY a MANUFACTURING DEFECT and has happened to numerous previous owners based on this one (http://www.topix.com/forum/autos/chevrolet-avalanche/TDKJQN2BV5NTMTPNU) website of many websites that people are complaining about the same issue.
Why GM never issued a recall / fix notice is unanswerable by me. Cost is my opinion.
I showed my local dealer the window, and I was told that this used to be an issue on models previous to mine, but it was supposed to be corrected. Obviously it has not. The dealer and the totally useless GM Customer Service Center (who is supposed to be the problem solvers of GM) both said that they would be willing to SPLIT the $750 + cost to replace the window. Number 1, $750 is a complete scam for a piece of glass. Number 2, $375 to split cost is still a scam and Number 3, why should the consumer be responsible to pay for GM's OBVIOUS MANUFACTURING DEFECT!!!!!!! GM said the glass falls under the 36/36,000 bumper to bumper warranty. How is a manufacturing defect falling under a time frame limit????????? This issue needs to be pressed in GM's face and they need to step up and fix all the consumers who have and had these problems. The only way to get through to them is to push the issue. I will be more than happy to help anyone who is having a similar problem.

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