Consumer reviews and reports on scam companies, bad products and services
Hearthware Inc IBC-Hearthware Inc Unauthorized bank withdrawal and double shipment - not ordered Internet
15th of Jan, 2013 by User569144
I ordered the BOGO NuWave cooktop online and received confirmation of my order. No issue. My bank account showed two withdrawals, for different amounts. One for the confirmed amount, one for slightly more. I called the customer service department, told them right away and was told they would stop the order from shipping and put the funds back into my account. About one week later I called back to ask when I could expect the funds back into my account and was told that wouldn't happen and that an investigation would need to be launched because the system showed that I had ordered the 2nd order. The two orders arrived. After 4 weeks and 5 phone calls it was evenually escalated to their corporate customer and I received a message that I was responsible for the order because it was placed online. I was told if I had questions, I could call a number which was just the customer call center where I started. I learned today that another withdrawal was taken from my account. Apparently the 2nd order was ordered using there option of "3 easy payments". Why I would buy one outright and then opt to pay more in the first installment plus additional payments doesn't even make sense. There is no way to contact the corporate offices and the poor people at the call center are bearing the brunt of company's poor customer service.

Post your Comment

Complaint Details

Get new code


Recently Updated Reports

1349 days ago by thestoryofdianegerrish
goldendoodle world - goldendoodle world lake ridge kennels Vulgar,...
I just came across this page a few minutes ago. I am Sandra Johnson and although this page was...
1573 days ago by freeinfofraud - Unable to withdraw funds
Bitky be Aware! Unable to withdraw money! Bitky idoes not allow you to withdraw your funds, do...
1577 days ago by ned l.
Bi Polar Bullies - Bi Polar Bullies Kennel Karen Wolfe BUYERS BEWERE OF THIS...
thank you for bringing this to my name is Karen Wolfe, i'm the owner of...
1578 days ago by ned l.
ServiceMagic ServiceMagic scams and cheats contractors...
Jason - I'm sorry to hear about your experiences with your leads recently. The leads that...

User Registration

Already a member? Log in now.
E-mail address
Get new code

User Registration

A confirmation email was sent to "".
To confirm your account, please click the link in the message.

If you don't see the email in your Inbox, please check your Spam box.

User Login

Not a member of Register now.
E-mail address
Forgot your password?
E-mail address
Loading, please wait...
Your password has been sent to the specified email address. Log in