Consumer reviews and reports on scam companies, bad products and services
Heartland Private Services, Inc. Heartland Patrol Deceptive and Fraudulent Business Practices Dallas, Texas
4th of Oct, 2011 by User195101
Heartland Security is a security contractor. They are paid to provide security patrol or provide guards for a client and they get paid to provide this service. On several occassions they have been caught where they have entered times that they reported to have been on the property, and their was NO way they were they because they property had incidents involving medical emergencies or fire department responses and their report indicated nothing about the property having fire trucks and ambulances with their lights on all over the property. The offices have been vandalized and burglarized and the alarm going off when they have reportedly been on the property as well. They fax or email their reports to the properties. They do this so they can edit times before the reports go to the property. They don't drop reports because they would then get caught making times up, because they can't get the dropped report out of the secured night drop. Several times, maintenance would try and keep an eye out for the patrol service and the next day the times would not match up with the maintenance personnels eye witness accounts. Having spoke to some of the ex-employees that have moved over to other companies, I was also told that they would be instructed to list a patrol on the property even if they just drove by on the highway. When the owner was notified (JG) he was very evasive and tried to explain that their contract indicates an average of X hits (depending on what your contract reads) that does not mean you are guaranteed to get that amount of patrol hits. Only the average. The overall experience with this company is that they do not provide the service that they are getting paid to provide. Any property can verify this by spending a little time and verifying the times that they are on the property. I have spoken to several of their properties and many of them feel the same way. If you find a real company that really does what they are contracted to do, then keep them. They probably won't be cheap. You really do get what you pay for. Heartland even has something called an extended foot patrol. They are supposed to be on the property for 1 hour, walking the property. We were at the pool and saw them come onto the property and they were there for 15 minutes. We looked at the report the next day and it was indicated on the report that this was the time that they had completed the extended foot patrol. The management team constantly has excuses not answers .

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