Consumer reviews and reports on scam companies, bad products and services
Hidemyip.com hide my ip address Didn't HIDE MY IP JUST MY MONEY San Diego, California
1st of Jan, 2012 by User913066
I work for a credit repair company, and have lots of customer information on my computer. I also use websites to access my customers info and reports. So my old computer burned up and i purchased a new one. Then i needed to install security software to help keep my computer and customers info safe. So i went to hidemyip.com and bought three programs from them. Every thing went smooth, but then 3 days later i get an e-mail saying the purchase looked like fraud so so they need proof this is my card to call them. So when i called i got a complete smart ass, he said e-mail or fax front and back of my credit card and Id or he would suspend my software. I E-mailed him and then a week later they suspend my software, I call he says he didn't get the E-Mail, so i fax it and re e-mail it. So the next day the software still isn't fixed so i call him and he says that he only got the back of the cards. Well i was n the way to meet a customer so i used my phone to send the copy of the front of the cards. He gets the e-mail and says its active now. Well it has been reset but now needs the software keys again, so i call and he says its in an e-mail they sent so i hang up and check my e-mail. It has been deleted because i get several hundred e-mails a day. So i call back and Eric answers the phone again and tells me if deleted the e-mail then go to the web site and look under support and i can find it, well it isn't that easy but i figure it out about an hour later. Everything is up and running now! Oh but wait 3 days later its cut off again, so i call back and i'm told it because i sent it from to different e-mails is why its been suspended again. And now they won't fix it and i asked them for my money back and was told it should be back in a couple weeks. this has been going on for 3 weeks. And now i have to buy it else where and might see my money in a couple weeks. Long story short Don't buy from this company online the service is sucks and they will jack you around.
Comments
3827 days ago by Johntheman
HideMyIP took my money then suspended my account. They want me to pay a second time to get the service back. What fraud. I will sue them very soon.

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