HSBC Beneficial We have been with the company since 2004. when my husband retired we told them change in income and wanted to lower payments because

13th of Dec, 2011 by User182941

We started business with HSBC Beneficial back in 2004. When my husband retired we informed them of it. I got sick and we asked for a hardship modification and we thought it was permant in January 2011 but it turned out it wasn't and in September 2011 we agin asked for hardship mod and we sent documents and bank statements etc and didn't here from them and then I called and they told me they couldn't read a couple of documents so send them agin and I did certified mail. Didn't hear anything so called agin and was asked when I could send money I told them I wasn't sure when I could. They said they would switch me to a modification representive and when she came on the phone she told me to wait and she came back and informed me she couldn't talk to me on the phone and hung up. That made me mad and now we will be three months behind and not a word. I got ahold of a advocate and they told me they was wrong and that they should of lowered interest and made the modification permanent so we have hired them to investigate. today Dec 13, 2011 got bill say we owe them $1,416.90. They are a ripp off and there customer service is no good and they lie to you by telling you they are reviewing your modification. Everytime you call you get someone else and a different answer. we are sick of being scammed and taken advantage of.

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