I have been attending the University of Phoenix since April 2009 and I had no problems with them in

28th of Feb, 2010 by User378185

I have been attending the University of Phoenix since April 2009 and I had no problems with them in the beginning. I had received my loans and grants on time the first time they were disbursed to me, but i had applied for another loan and grant in February 2010, the financial adivsor ( Marcella Rivas) kept telling me it was in process, this went on and on all the way until January 2011. I received a letter stating that I would receive $1388 in pell grant but they will not disburse it to me because I failed a few classes because of family emergencies. They are not willing to work with me in any way at all. Marcella wrote off one class for me and is now billing me for $3,512.30 for the other classes. My loans should cover all of that and she refuses to use my loans for it. I call over and over again to talk to my financial advisor and academic advisor and never get a call back, all they will do is email me. It is very frustrating, I am a single mother of three trying to get my education and they are not making it a very pleasant experience at all. I love school but I can not handle this school anymore. I need something to be done about the University of Phoenix because there are so many people who have been ripped off by them and there have been class action lawsuits on them already, like the one in Arkansas. We need to get one going here in Washington State so the University of Phoenix can not keep ripping people off over and over again. I can not afford to pay anything back in cash right this second. All I would owe if they knew how to teach, would be the loans six months after I graduate. I will not be graduating from this school because they keep flunking me in the same classes so they can try an get cash from me. I refuse to pay them because again I have loans that pay for my school and I should not ever have to pay out of pocket while in school. Please if anyone else has been through this lets get something going. I can go on and on but it would turn into a book, so I will leave it at that and see what happens. Thank you Michelle Hendricks

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