Consumer reviews and reports on scam companies, bad products and services
Ipayment
IPAYMENT STAY AWAY BAD NEWS - TAKE ADVANTAGE OF CLIENTS THOASAND OAKS , California
12th of Aug, 2011 by User869966
Stay away from Ipyment credit card processors. I intially signed up with them as we needed a credit card processor, as it turned our our new business seemed to draw the right people in that liked to pay cash or check :) - as is I still stayed with them even though we never even opened up our email to start the account online, I fgured one of these days I would need to process a card for a larger catering event, and it would come in handy, so I allowed the $ 15.00 charge to be drawn on my account for the last 6 months, I just recieved a statment from my bank showing that they drew $ 350.00 for cancellation fees ? I called and they said they did not recieve the payment on July 5th ? I asked why as it is an automated ach - she did not have a reason just that they did not get it. I told her well , the money was there , lol. Well we did not get it and we sent a statement to you saying so ! I told her while I never recieved anything in the mail , email or by our business phone. Well , she stated we sent it and you have a contract stating if we do not recieve payment we can cancel your account and take the money ! I told her , look If it is a matter of $ 15.00 , I'll just pay it so you will open the account up and you can send the $ 350.00 back - She said it doesn't work like that, I have to re-apply and be approved, and as I have a balance on my account - I was reported and basically blacklisted without my knoweledge. I told her if this is the way you want to go about this , then I will have the Bank pull the funds back and yo can sue me, as I never authorized that and you have no proof that you even attempted to contact or company. I promptly contacted the bank and asked for them to return the funds. I also wrote to the customer service department at IPAYMENT and let them know what I thought of there service as well. So please stay away for your own good !!!

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