Consumer reviews and reports on scam companies, bad products and services Refused smae day refund Marlboro, Massachusetts
13th of Feb, 2013 by User271140
On October 24, 2012 I was about to place an order costing $435.00 with this company to list my house for sale. I had to leave my home for an appointment and when I returned I had decided not to place the order and not to sell my house but then I discovered that my nephew had used my computer and had placed my order by mistake. I immediately called that same day as well as sending an email and explained the stuation to Annalyn. She said she would speak with Owen, the president, who was the only one who could authorize a refund. I also called my credit card company to stop the charge from going through but their computers were down that day and could not process my request. I didn't realize I had 3 days to cancel this tranaction with my credit card so I didn't pursue this avenue any further thinking I could straighten it out with the company directly. I waited a month for my next credit card statement and/or a return call from Annalynn. When I saw no reversal of the charge I called Annalynn. I got her voicemail and left a message to call me. After not receiving a call from anyone in the company I called Annalyn several times in November, December and Jannuary, each time leaving a message to call me back. Today, February 14, 2013 I spoke with Jody Ryan who said he is the vice president of the company. It was an extremely frustrating conversation because instead of calmly listening to me Jody kept talking over me and kept saying he would not refund my money after 4 months and that I should have taken care of this sooner. I tried to explain that I tried getting this taken care of on the day the order was erroneously placed but he kept talking over me and saying after 4 months he would not refund my money. He said they had already spent money to list my house with MLS. Jody also said I could not have called the company all those times because the company had been sold in that time period and Annalyn left the company 3 months ago. Eveidently Jody isn't aware that Annalyns number is still active with her voice on her voicemail. Jody also said I couldn't have called my credit card company or they would have cancelled the transaction. Jody told me all he could do for me was to offer to list my house at another time period. When I explained to him that I had no plans to sell my house now or in the future and that his offer would not work for me he just kept saying after 4 months he would not refund my money. He also said that he was not going to argue with me all day about this. When I asked him to give me the number of the president of the company or to transfer me to him Jody flatly refused saying that the president had nothing to do with it and that Jody was the highest person in the company that I would be allowed to talk to. After being called a liar in so many words, not being listened to, and having this guy agrressively refuse to help me in a reasonable way and evidently having no recourse I hung up. obviously doesn't care about it's customers and I highly discourage anyone from doing business with them.

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