JockMyFresh JockMyFresh, Robbed my wallet Internet, Internet

6th of Nov, 2011 by User478507

Hi kimberly
Ordered 2 pair of shoes in January. I know it's not a lot of money, but I don't beleive that they should get away from stealing peoples money. I paid for the shoes. Have inquired many times as to the status, but have not gotten a response since teh one below telling my shoes had shipped. However, NO tracking number was given and the shoes have never arrived!! order you recently placed on our website has had its status
changed. The status of order #791 is now Shipped Order Details Order Total:
$58.34 USD Date Placed:
5th Jan 2011

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Comments

4515 days ago by Jockmyfresh

Dear Kimberly,

Your complaint has been received, and we were very sorry to hear about the problem you experienced with our service.

We maintain rigid inspection standards, but occasionally an imperfection does slip by, as it unfortunately did in the case of your order. We deal with a lot of customers and ship a lot of footwear, and being a new small business, we do experience issues with logistics, communication and finance from time to time. This being said we are nonetheless determined to maintain a standard of satisfactory service.

We cannot provide you any specific information via this website due to our privacy policy, however you can immediately e-mail besatisfied@jockmyfresh. I will receive your e-mail directly and work with you one on one to solve your problem. You may also utilize the ticket system: http://support.jockmyfresh.com, which is our main facet for answering customer inquiries.

If you have not received your item or a refund, your item or a replacement item can be shipped to you at once. You can also receive store credit. One way or another, we'll ensure you are satisfied. Your satisfaction is extremely important to us and we apologize for the inconvenience you have been caused.

Thank you for patronage and your patience is greatly appreciated.

If your problem has already been solved you may ignore this message.

Sincerely,

Rich Forrester
Quality Control | JockMyFresh.com
888 348 4342
[email protected]

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Note: Our address and phone number are:

JockMyFresh.com
3525 Piedmont Rd
Building 7, Suite 300
Atlanta, GA 30305

888 348 4342 - Note we currently do not provide order information via phone.
For order support, please open a support ticket @ http://support.jockmyfresh.com or e-mail [email protected].