Consumer reviews and reports on scam companies, bad products and services
JR Furniture
JR Furniture JR Furniture USA Ltd I paid in full for something they sold to someone else before they could deliver it. Seattle, Washington
6th of Mar, 2011 by User368230
I went into the Tukwila store to buy a couch set, coffee and end table set, and a couple of tv stands. I found everything I was looking for and was gladly helped by one of the worst sales people I've ever met. I won't say names because Brian would probably get fired. He didn't even have to ask for the sale, I was ready to buy. Anyway, he went to the back to "check" on how many couch sets they had and they would have to order everything else.
He promptly came back to tell me there were only two left and they might be gone if I come back next week. Riiiight...so I went back the next week because there was a Presidents Day sale and he said there was one left. Surprise! So I ordered the rest of the furniture and opted to have it all delivered at the same time otherwise I would have to pay for two deliveries. They said they would have it to me in 2 to 3 weeks. Three weeks later, I called to ask where my furniture was and Brian said he would find out what was going on. After I had to call him back (he never intended on calling me back anyway), he transfered me to the warehouse guy who told me that they oversold the couches and there was another shipment that was coming in 3 weeks and my couches should be in that order. After he checked the pending orders, he told me the couches were sold out on that shipment as well, so I would be looking at another 6 weeks before I got the couches I already paid cash for. How do you tell me you have the couches when I paid and now you don't? They didn't call me to tell me my other furniture was in or anything. What kind of customer service is that? Brian said they over-sold the couches and he was unaware that happened. But he was aware they had them when I had money in my hand and the week before I bought them. He told me one week that they had two sets and when I went back the next week to pay, he said they only had one left and it was good that I came back in. He and his manager or owner Paul Rai sat down with me and wrote the sales order up for couches I thought were in the warehouse and should be in my house in two to three weeks. At this point I'm asking for my money back and they told me it would take 14 days and I would also have to pay a restocking fee for some furniture I didn't get. One guy Mack or something, told me that Paul, "the owner" would be in on Monday so I should call and talk to him then. I called back and spoke to the cashier to find out if they would have any problem getting me a check or a credit on Saturday and she said Paul "the manager" would be in and I could talk to him then. Great!, I thought he wasn't coming in until Monday. I told her I would be there at 3 pm and she said he would be there. So I showed up and the manager or owner or whatever his title is, wasn't there because he was out of the county and very ill and he couldn't be disturbed. But apparently he's well enough for them to tell me that he'll be in on Monday no matter what and he's the only one who can authorize a refund. How do you know he'll be in on Monday if you can't disturb him? How is it that everyone has a different story and different title for this Paul guy? The more I talked to Mack, the sicker Paul got. He's seriously ill now? Maybe the doctor prescribed something, made him pay for it and when he went to pick it up, they didn't have it. Now it's Monday and they have no idea when he'll be back at this point. So you can lie and sell me something you don't have and take my money when he's not there but in order for me to get my money back, I have to wait until he's back and then wait another 14 days and pay him to restock furniture that I don't want. It took 1 minute for them to get paid and now I have to go through all this to get my money back because of their error. Oh yeah, Brian told me was just the sales person and he doesn't know how this happened or what's going on. I wonder if he feels like that when he gets the commission on his paycheck. No doubt they will try to impose their "no refunds, no cancellation, all sales final" policy on me. But how can you inforce a policy that doesn't include what happens when a sales person lies or "over sells" you something. He clearly told me they had my couches in the back otherwise I wouldn't have ordered the other items. So in my eyes, there is no contract fullfillment as they sold me something that didn't exist. I refuse to pay a restocking fee because that should be paid by the sales person. He earned a commission on selling me something and got paid for taking my money. He should pay the company back for not following up on his sales orders. Where is the accountability on his part? I noticed they had an A rating on the BBB and people have written good reviews. However most of those people also mentioned how cheap the prices were. I bought the furniture because the sales person told me about the service, not how cheap it was. The service he promised me didn't exist, just like the couches. I would never recommend them to anyone. STAY AWAY!!!
Comments
3541 days ago by Marianh
Bought a sectional set from the Tukwila location. Had Brian as our salesperson. Was a nice enough guy until we paid the full amount and waited 4 weeks to get our set in. We were told it was in stock and shouldn't take no more than " a couple days" but ended up that they never had it, or something and ordered it from California? Anyways finally on delivery day, the guys bring it up only to discover it was the wrong colored set! We ordered Mocha, and instead got Vanilla. Then we call the store tell them it was wrong and what to do. So Paul The Manager spoke to us and told us he would take it back but we would have to wait another month for them to order that specific color because there was nothing written down that we had ordered the Mocha set! The audacity of these people. So we settled with the vanilla themed set, were happy with it, just to have something to sit on, when we discovered the idiot delivery guys ripped the swivel chair's staples and my son had gotten cut on the finger. We tell the store, they send some "guy to fix it". He just restapled it and taped it up. WHo does that? We paid nearly 1700 for a sectional that was halfway decent, and seemed like it was in the stock room for nearly 3 years, like a refurbished set. WHo do I complain to? No one. Not to mention we get their "insurance" come to find out they won't come out to clean our set, re staple back what THEY messed up and can't get a decent answer. Everyone has been pushing themselves on us and not one person is responsible. The paul guy is the biggest douche I've ever met. Talk about customer service.

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