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Laurel Auto Reconditioning
Laurel Auto Reconditioning Ed's USA Auto Rentals Charges customers for pre-existing damage to vehicles Pottsville, Pennsylvania
9th of Aug, 2011 by User244692
I began leasing a vehicle from Ed's in the summer of 2008. When I first obtained the vehicle, we did a thorough inspection of any damage, including cracks and dents, and then I left the lot with the car which was promised to me to be clean and with a full tank of gas. Not only was the car filthy, but as I drove off I realized the gas light was on, but let these things go as I found it to not be a big deal. Some of the damage on the car was a broken flip-down mirror, minor dents and scratches--mostly on the front bumper and driver side, and a crack in the bumper cleverly 'hidden' with duct tape and painted over. For the two years that I had this car, every payment was made early or on time, usually via phone call to run my credit card. I had never once requested any work be done on the vehicle by Ed's, and paid for all work done out of pocket. In the summer of 2010, my husband was informed that he would be PCSing to the state of Arizona with the Army. At this point, we requested information from Ed's about the full amount due to pay the car off because in the contract I had signed when obtaining the car, I had agreed to not move out of state with it. As well, the Army would only move one vehicle for us. I was told the amount was approximately $1900, so in the mean time I continued to make payments as we decided what to do. We came to the realization some weeks later that we would have to break the lease and take the car back to Ed's. Before doing this, we had the car inspected, changed the break pads, gave the car an oil change, thoroughly cleaned both the interior and exterior of the car, and other miscellaneous work. When we took the car back to Ed's the day after having it inspected, we were told that it would need new breaks and an oil change which we would have to pay for. We then gave the woman, Nella copies of the receipts for the work done. She then informed us that the damage on the car would be coming out of our pocket, and denied that there were any pre-existing flaws with the vehicle. The grand total was over 5,000 which I heard about from them on a nearly daily basis for weeks. Finally in Arizona (which they were well aware of), they decided to bring up charges against me, knowing I would not be able to be in Pennsylvania for the day of. At this point I called and spoke with Nella who was willing to work on a payment arrangement. The arrangement was $100 monthly with 5% interest until the amount of $632.38 was paid, with her e-mailing me receipts. I fulfilled my end of the agreement by sending out the checks, but only received two receipts, and so after my fourth payment decided to stop sending the checks. Months later they bring up charges against me once more, again to the tune of $632.38--wait, what about the $400 I already paid? This time I decide to let them do whatever they're going to do, there's no way I can be in Pennsylvania with such short notice. Of course, the ruling was against me--but only to the tune of $ what ever happened to the over 5grand total they originally told me? I have absolutely no idea. This week I get a letter from the DMV telling me my license will be suspended because of an accident with that vehicle on August 1, 2010. The funny thing is, July 26, 2010 was the date I returned the car to Ed's! Now I have had enough, and my husband and I will be seeking legal assistance in this matter. I absolutely will NOT let these people do this to me. They've already gotten so much out of me in an attempt to fix the damages put on this car before I ever even signed my contract!!!

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