Leanspa

LeanSpa No responses from Calls, emails, or open tickets. Plus they over charged my account minutes after requesting refund. Orange, Connecticut

14th of Mar, 2011 by User924407

March 8th 2011 I signed up for the two trial products they offer. Paying shipping cost of $4.95 one shipment & $3.95 on the 2nd offer. Immidaitely I received confirmation in my email with a wrong shipping address in the confirmation. I called the customer service number several times & holding approx. 20min per call without anyone ever answering the phone. I submitted a support ticket the same day advising the correct shipping address. Only to receive an email 2 days later that due to a large amount of support tickets submitted they are forced to close all remaining tickets and I would have to open a new ticket. Now it is March 15th and I have called over and over without any connection on the other end of the line. And today I opened a new ticket stating I would like a full refund of my shipping charges being that no one has ever attempted to assist me in correcting the shipment address and I would certainly not be receiving their product. I listed my phone number and email in the ticket. Advising if I could get confirmation that I had done business with a legitimate company and could get a reshipment to the correct address then I would reconsider. In less than 5 minutes of submitting that ticket, my bank account was debited for $79.99. I contacted my bank and have place a compliant to return my money (all of it) There are procedures that have to be taken but I am certain the money will be returned to my account. But only by my bank itself. My bank officer called Lean Spa as well and when she selected option "speak to a customer service rep" it disconnected her. Unfortunately the only way to assure Lean Spa does not get money for products I have not received is to cancel my credit card and have a new one re issued. I would not have a clue if the products actually worked or not. I suspect they do not. But even if they were to work like no other product on the market - I WOULD NEVER DO BUSINESS WITH THEM AGAIN AND I RECOMMEND EVERYONE TO STAY AWAY FROM LEAN SPA.

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