|On 5-14-10, I bought over $50K worth of gold and silver, including coins, from Lear Capital. I submitted all forms to Lears agent, Tom Francini, and clarified that I did NOT want to have the metals shipped to me but that the Delaware Depository could hold my metals. Lear's agent called my cell appx. 6-9-10. I was on a trip and would not be back home until June 25. Tom stated there had been a snafu and that he thought the gold coins "may have been accidentally mailed to me", not the depository. I clarified that Tom would need to resolve the situation, as I would neither be home to receive the coins, nor to return them. Tom responded that he was certain the gold/silver would be returned to him, as I would not be present to sign for the delivery. Then, Mr. Francini NEVER CHECKED to see what hapened to the metals. |
Once I returned home, I picked-up my mail at the Post Office and received two buckets of what I thought was deck paint I had ordered from L.A. Later, my painters discovered the "paint" I had left outside for 3 weeks waiting for two consecutive sunny days, was really two plastic buckets containing canvas bags of precious metals from Lear! Tom had NOT followed-up by tracking the delivery once he learned that I was out of town, nor had he asked his shippers to follow-up. He had essentially forgotten the entire matter. Afterall, it was only $50K moved in and out of my garage and all around the pool area as it was mistaken for deck paint!!! His response once I discussed this was to blame his shipping department. He takes no responsibility for not following-up on what he identified on the phone in early June as their "snafu"!
Resolution Sought: Lear needs to follow-up on every shipment and each transaction to ensure their security, so that noone else has to wonder what happened to their precious metals investment. When a shipment is assigned to go to the depository, as mine was, AND Tom sends an e-mail to the buyer, as he did to me on 5-17-10 saying the metals HAD BEEN already sent to the depository, DON't send the metals 3 weeks later and then mis-ship them. And if they are misshipped, track the metals down like a bird dog and beg the forgiveness of your originally trusting new customer! In this case Mr. Francini continues to blame the shipping department, while not even checking with them once I shipped the precious metals BACK to him, to see if they had been received. He pretends this was an odd, unusual instance, but I see from various other reports that many a "snafu" surrounds Mr. Francini, who knows well how to get your money but has no idea of how to secure it!!!!!!